Fonction 1: Informatique / Electronique
Fonction 2: Télécoms / Réseaux
Niveau d'expérience requis : De 5 à 10 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 27/10/2017 au 27/12/2017
Type de contrat : CDI
Poste avec Management : Oui
Postes proposés : 10

L2 Customer Support Architect - $5000/Month - REMOTE WORK - Maroc - Tunisie

Entreprise :

Who is Crossover? 

Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.

We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.

You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.

All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Only the Best of the Best

Talent isn’t determined by geography, and your career path shouldn’t be either. That’s why we look worldwide for candidates who have the skills, determination, and drive to work with some of the best businesses out there. We match our Fortune 1000 clients with only the most highly qualified talent.

Is that you? Our application process is rigorous, but if you take the time to go through the qualification steps and prove your skills, your chances of being hired increase dramatically. Why? Instead of being one of hundreds or even thousands of candidates as you would in a traditional application process, you’ll be one of five qualified applicants after passing the evaluation — and the company looking to hire is likely to select all five of you as a team.

So if you’re the best of the best and are willing to demonstrate your skills, we want you to join our global talent network. You’ll be in good company.

What Types of Jobs Crossover Has to Offer?

Crossover offers a wide range of technical roles and a handful of Marketing, Sales, Finance, Management and Operation Roles. The technical roles cover a wide range of categories: Backend, Frontend, DevOps, Mobile, Full Stack, Support etc. Here are a few examples of our current 100% remote job openings:Java Chief Architect, Cloud Infrastructure Architect, Java Software Engineer , QA Engineer, Ruby on Rails Senior Architect, Network/System Engineer with Ruby, Account Manager.

How Can You Apply For a Job at Crossover?

The businesses we represent are willing to offer top rates for top talent, but often receive thousands of resumes for any given role. We’ve created a qualification process that helps us find the very best candidates for each position. Are you up for the challenge?
It won’t be easy — the process narrows down the pool of applicants to the top 1% of candidates — but if you make the cut, you’re very likely to receive an offer.

These are the steps you’ll go through as part of the qualification process:

  • Initial resume screen,
  • Fundamentals and problem-solving test,
  • English language test,
  • Simulated work scenario trial,
  • Interview,
  • Pre-hire and background check,
  • Hiring manager interview,
  • Job Offer.


The whole process generally lasts from one to three weeks. We understand that it’s a lot to ask for you to take time out of your schedule to go through this process, and we respect your time. By asking you to invest time in us, we will return the favor and invest in you with opportunities for skills development and career advancement.
The biggest benefit of the Crossover testing and hiring process is that you can do it on your own schedule. No more missing work to run to an interview; you can complete each step of the process from home, when you have availability. We’re used to working with candidates all over the world in various timezones, so we’ll do our best to schedule interviews at a convenient time. 

Poste :

Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues?  Are you as technical and smart as a software architect and really love learning new products and technologies?   If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.

Job Description:

L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

The daily activities include:

  • Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques.  The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment,
  • Analytically solving customer issues that L1 Customer Support Engineers could not solve,
  • Defusing of any escalated customer situations,
  • Effective communication of technical solutions to non-technical customers.

Profil recherché :

Required experience:

  • You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages,  
  • You must have the ability to learn multiple products across multiple technologies,
  • You have worked, at least 5 years, as a support agent in a high-volume contact center.  Note - if you do not have over 5 years of experience and do not have software architect-level technical acumen - you may want to consider applying for the L1 Customer Support Engineer role,  
  • You have performed tech support tasks for B2C or B2B customers,
  • You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management, 
  • Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
  • Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems,
  • As a Level 2 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Optional Skills:

  • We are a global company with global customers - if you have the ability to speak additional languages - that will give you an additional advantage in the application process.  The optional additional languages we are looking for are German, French, Spanish, Italian, Japanese, Russian, Czech, Cantonese & Thai.

 

Compensation is $60K/year ($30/hour) for 40 productive hours per week

Location: Global (remote)

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.

 

Are you up for the challenge?

Type de contrat :

CDI