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Fonction 1: Call Centers (métiers de)
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 1 à 3 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 17/08/2018 au 17/10/2018
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 10

L2 Customer Support Architect - $5000/month - REMOTE WORK (Casablanca, Rabat, Fez)

Entreprise :


Who is Crossover? 

Crossover  connects  talent  from around the world with companies who are looking to hire only the best. We have  more than 1850+ people  from  98 different countries  working full time (40 hrs / wk) for our customers and we are growing quickly.

We are also a  mission-driven  company. In other words, we believe in providing  high-paying peoplelong-term jobs / careers . We are not a marketplace in which we are looking for someone at the bottom rate for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites with rock-bottom rates is discouraging.

You're worth more than that. At  Crossover , we understand that you're looking for  long-term contracts  and  competitive compensation . And that's just what we have to offer, and we are looking for a more comprehensive and more flexible approach.

All of our jobs are  rental-independent, designed  to be multi-year in duration, and offer high rates by  US standardsWe match talented people with great companies for long-termremote working  relationships that are a win-win for everyone.

Poste :

We're running an Online Hiring Event this Saturday to hire L2 Customer Support Architects ($60K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

 

You will provide In-depth technical support.

You will be onboarded to our unconventional Agent University, a self-learning system through which you get to know every single product and after graduation, you will be enrolled into our very own Pair Support Program.

Never heard of it? Sure, it is our very own program in which together with a ‘’navigator’’ newcomers ‘’drive’’ through solving real customer tickets guided by top performer agents. The main goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.

You will have to showcase your advanced analytical, and problem diagnosis skills because your main duty is to troubleshoot and look for customized resolutions to help customers out.

You must communicate effectively in English in order to translate technical solutions to non-technical customers.

You will have the opportunity to learn how to use the top cloud-based Zendesk Support ticketing system where you can focus on the customer instead of workflow.

You will be measured by the quality and productivity of your service, so you need to be comfortable with receiving daily feedback and integrating it into your service.

You will be part of a fast pace environment where information, processes, and procedures can literally change from one day to the other, and you need to keep up the pace.

L2 Customer Support Engineers will have a full caseload at all times, so you will need to manage time and adjust priorities as caseload evolves.

Profil recherché :

Candidate Requirements:

  • Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers
  • At least 4+ years, as a front-line agent in a high-volume contact center 
  • Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages es


Required administration and/or troubleshooting of:

• Windows or Unix/Linux Server 
• Network and Webservers 
• Database MS SQL / MySQL / Oracle / PostGreSQL 
• Sharepoint 
• Active Directory 
• Java / Java Script / CSS / HTML 
• AWS 
• Docker 
• Python

 

Bootcamp Program:

As a candidate for this position, you are invited to take part in a paid training program led by our best-in-class teams, on best-in-class technologies in our 4-week Bootcamp program.

After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.

Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Taking the Bootcamp doesn’t guarantee that you will be hired, but you will learn everything you'll need to be successful in the role as part of the hiring process.

 

Join our community of remote professionals!

Type de contrat :

CDI