Fonction 1: Call Centers (métiers de)
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 1 à 3 ans
Niveau d’études: Bac +3
Secteur d'activité : Informatique
Région : Tout le Maroc
Publication : du 16/05/2019 au 16/07/2019
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 10
Poste avec Management : Non

Call Center Concierge ($20K/year) - Remote Work - Casablanca, Rabat, Fez, Marrakesh, Tangier

Entreprise :

Who is Crossover? 

Crossover connects talent from around the world with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs / wk) for our customers and we are growing quickly.

We are also a mission-driven company. In other words, we believe in providing high-paying people, long-term jobs / careers. We are not a marketplace in which we are looking for someone at the bottom rate for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites with rock-bottom rates is discouraging.

You're worth more than that. At Crossover, we understand that you're looking for long-term contracts and competitive compensation. And that's just what we have to offer, and we are looking for a more comprehensive and more flexible approach.

All of our jobs are rental-independent, designed to be multi-year in duration, and offer high rates by US standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

Do you have outstanding oral communication skills to engage in virtual conversations along with a strong personality? Do you pride yourself in being the voice of a global company helping customers in their buying decisions? Are you willing to be working in different shifts throughout weekdays with flexibility. This is a role that can lead to endless opportunities for your career in the customer success domain.

As a Call Center Concierge, you will speak to our clients and help them purchase products by providing detailed information, solving problems, setting appointments and next steps.The candidate must have exceptional English skills to assist in friendly engagements and arrange expected services. This involves managing a high volume of customer interactions in a fast-paced, remote working state.

“This role is for an enthusiast who loves customer service and is ready to give white glove treatment to his clients“ Nancy Kerr, Director of Call Centers, Trilogy SmartLeads

Candidate responsibilities:

  • Provide “white glove” level service to high-class consumers via telephone to help them with the purchase journey
  • Call customers to schedule appointments and other follow up steps or events with other stakeholders
  • Maintain updated customer information by performing diligent data entry in the systems
  • Work an 8-hour shift with a 30-minute break, in tandem with the concierge team through Skype
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow call center “scripts” and handle different clients’ topics in a friendly way



 

Profil recherché :

Candidate requirements:

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Perfect English - American Accent, Excellent English grammar in both speaking and writing
  • Minimum 6 months of experience working as a customer service agent in consumer sales
  • General computer skills, ability to type, navigate the Internet, use Skype and Microsoft or Google platforms
  • Flexibility to work during different shifts, including evenings, nights and weekends
  • Reliable high-speed Internet and own computer with a microphone
  • Quiet setting with little to no background noise to perform calls

Nice to have:

  • Some college, college in progress, or a college degree
  • Fluency in Spanish, Canadian French or Chinese
  • 1+ years working in a call center

Timezone Requirements

  • Ability to work 8 hours a day, for a total of 40 hours/week, sometimes in the evening and weekends since the company is providing service 24/7. Shifts are scheduled in US Eastern Time Zone

Type de contrat :

CDI