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Fonction 1: Call Centers (métiers de)
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 1 à 3 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 08/02/2019 au 08/04/2019
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 10

L1 Customer Support Engineer ($30K/year) - Remote Work (Casablanca, Rabat, Fez, Marrakesh, Tangier)

Entreprise :

Who is Crossover? 

Crossover connects talent from around the world with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs / wk) for our customers and we are growing quickly.

We are also a mission-driven company. In other words, we believe in providing high-paying people, long-term jobs / careers. We are not a marketplace in which we are looking for someone at the bottom rate for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites with rock-bottom rates is discouraging.

You're worth more than that. At Crossover, we understand that you're looking for long-term contracts and competitive compensation. And that's just what we have to offer, and we are looking for a more comprehensive and more flexible approach.

All of our jobs are rental-independent, designed to be multi-year in duration, and offer high rates by US standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

 

Responsibilities:

Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

Profil recherché :

To excel in this position you will need to:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Perform at a high level solving at least 15 tickets per day
  • Know how to write knowledge base articles and step by step guides
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
  • Have basic to intermediate technical knowledge in the following technologies/languages:
    • SQL Server
    • Oracle DBs
    • Unix/Linux
    • Networking
    • Windows Server administration
    • SharePoint
    • Web Servers
  • Previous Telco experience is highly desirable

Type de contrat :

CDI