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Fonction 1: Call Centers (métiers de)
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 3 à 5 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 18/03/2019 au 08/04/2019
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 10

L2 Customer Support Architect ($60K/year) - Remote Work (Casablanca, Rabat, Fez)

Entreprise :

Who is Crossover? 

Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.

We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.

You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.

All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.

L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.


Profil recherché :

To excel in this position you will need to:

  • Have a Bachelor’s degree or equivalent
  • Have perfect spoken and written English
  • +4 years as a front-line agent supporting software products
  • Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)
  • Demonstrate an intermediate to advanced understanding of the following:
    • Windows or Unix/Linux Server
    • Network and Web servers
    • SQL Queries
    • SSH/Sudo Commands
    • Sharepoint - Intermediate
    • Active Directory/SSO/SAML/LDAP
    • Java / JavaScript / CSS / HTML
    • Asynchronous Transaction/Event Processes
    • Interpret/Understand Monitoring/Graphing Tools
    • Analysis of Log Files - Intermediate minimum
    • Be a master in troubleshooting, issue tracking, and ticket management
    • Be able to write specs/documentation/knowledge base articles
    • Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


Type de contrat :