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Fonction 1: Call Centers (métiers de)
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 3 à 5 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 31/05/2019 au 31/07/2019
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 10

L2 Customer Support Architect ($60K/year) - Remote Work (Casablanca, Rabat, Fez)

Entreprise :

Who is Crossover? 

Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.

We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.

You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.

All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

Crossover, the world’s largest #remotework company is looking for exceptional IT professionals who want to work for a support team, unlike any other support organization. We offer long-term, full-time roles in 100% #remotejobs working with the best talent from around the world. L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets for a portfolio of more than 100 different Cloud-based Saas products.

You are part of a team responsible for ensuring the highest quality of customer service by using the latest technologies and toolsets. L2 Customer Support Architects combine technical acumen with their exceptional verbal and written communication skills. They strive for high-quality scores by working through complex issues and challenges that come with solving support issues. Apply now to start your long-term career path with us and shape the #futureofwork.

Key Responsibilities:

As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:

  • Deliver a world-class experience in each ticket interaction providing in-depth technical support
  • Continuously learn to support multiple products across multiple technologies.
  • Meet and exceed weekly production and quality goals.
  • Solve customer issues that L1 Customer Support Engineers could not solve

Profil recherché :

Candidate Requirements

To excel in this position you will need to:

Have a degree (BS, MS, or PhD) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
Have perfect spoken and written English
+2 years as a front-line agent supporting software products
+5 years in a technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator

Type de contrat :