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Fonction 1: Informatique / Electronique
Fonction 2: Call Centers (métiers de)
Niveau d'expérience requis : De 5 à 10 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 09/12/2018 au 09/02/2019
Type de contrat : CDI
Poste avec Management : Oui
Postes proposés : 10

Product Support Manager ($100K/year) - Remote Work (Casablanca, Rabat, Fez)

Entreprise :

Who is Crossover? 

Crossover connects talent from around the world with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs / wk) for our customers and we are growing quickly.

We are also a mission-driven company. In other words, we believe in providing high-paying people, long-term jobs / careers. We are not a marketplace in which we are looking for someone at the bottom rate for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites with rock-bottom rates is discouraging.

You're worth more than that. At Crossover, we understand that you're looking for long-term contracts and competitive compensation. And that's just what we have to offer to have the skills and experience to stand up and the willingness to complete our rigorous evaluation process.

All of our jobs are rental-independent, designed to be multi-year in duration, and offer high rates by US standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team. These Managers have a passion for solving complex technical issues.

For those seeking to join this elite tier of product managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.

From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.

Profil recherché :

Mandatory requirements:

  • Bachelor degree in Computer Science

  • Pristine spoken and written English

  • 5+ years providing technical support and software engineering

  • Advanced technical acumen in modern software languages

  • Be able to break down complex information for those not well versed in technical terms and processes

  • Expert in the following:

    • Java / JavaScript / CSS / HTML

    • C#

    • .Net

  • Previous experience managing an L1/L2 support team

  • Extensive experience writing playbooks for L1/L2 support teams

Type de contrat :

CDI