Fonction 1: Informatique / Electronique
Fonction 2: Télécoms / Réseaux
Niveau d'expérience requis : De 5 à 10 ans
Niveau d’études: Bac +5 et plus
Secteur d'activité : Informatique
Région : Autres régions
Publication : du 08/11/2019 au 08/01/2020
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Bulgarie
Postes proposés : 1
Poste avec Management : Non

Customer Support Representative with German and English - Sofia (Bulgarie)

Entreprise :

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004.

The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England).

TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Join our team in Sofia, Bulgaria! We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country. 

 

Adresse :

Poste :

Your responsibilities:

  • Support clients from around the world from different cultures and manage incoming calls and customer service inquiries
  • Provide accurate, valid and complete information to the clients’ requests
  • Identify and assess customers’ needs to achieve satisfaction

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment (Relax zones, PlayStation and billiard corners)
  • Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Employee referral bonuses
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!

Profil recherché :

Our requirements:

  • To be fluent in German and to have a good level of English
  • Enjoy communication with people and resolve cases
  • Have a friendly personality
  • To be self-motivated and result-orientated