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Fonction 1: Call Centers (métiers de)
Fonction 2: Commercial / Vente / Export
Niveau d'expérience requis : Débutant
Secteur d'activité : Centre d'appel
Région : Casablanca et région | Maroc
Publication : du 09/11/2017 au 09/01/2018
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 20

Bilingual Customer Advisor (English & French) (Casablanca)

Entreprise :

As a symbol of Africa's talent that is moving forward and succeeding, Phone Group draws the contours of a large, continental company that is confident in its future and geared towards the world.

From Casablanca to Abidjan, via Marrakech, Mohammedia and Dakar, Phone Group is positioned as the leading company in the Customer Relationship business in Africa.

The year 2000 acts the beginning of the Phone saga. Backed by the Saham Group, which was joined in 2004 by the Bertelsmann Group, Phone Group has embarked on an approach based on the quality of sustainable business partnerships with prestigious clients.

This vision is based on the respect of the commitments specific to each partner, which entrusts to Phone Group the direct relationship with its customers for technical assistance, customer service, telesales, back office and BPO services.

From 2000 to today, Phone Group is growing at a steady pace, multiplying the openings of the sites and deploying itself as an entrepreneurial project in the true sense of the word, animated daily by more than 5.600 employees, trained and supervised to meet the expectations of Customers of Phone Group's partners in Africa, the Middle East and Europe.

Poste :

Phone group is looking for a customer service representative. This person will Answers incoming customer calls and e-mail to provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Highly support will be ensured for an intensive training to master all the basics of the job.

Profil recherché :

Requirements :

  • Fluent English and French,
  • Customer orientation and ability to adapt/respond to different types of characters,
  • Ability to multi-task, prioritize, and manage time effectively,
  • Good general knowledge,
  • High availability, open-mindness, autonomy and rigor,
  • Excellent communication and presentation skills.


  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller,
  • Works with the management team to stay updated on product knowledge and be informed of any changes in company policies,
  • Maintains call center database by entering information,
  • Identify and escalate priority issues.

Type de contrat :