image description
Fonction 1: Call Centers (métiers de)
Fonction 2: Call Centers (métiers de)
Niveau d'expérience requis : De 1 à 3 ans
Secteur d'activité : Centre d'appel
Région : Marrakech et région | Maroc
Publication : du 03/11/2017 au 03/01/2018
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 1

Team Leader (Marrakech)

Entreprise :

Pioneer and leader of CRM in Africa, Phone Group is a structured multinational, innovative and dynamic based in Morocco and present in Senegal and Ivory Coast. With a workforce of around 6 000 employees, Phone Group is actually a human adventure whose HR modal unites all the personnel around an ambitious vision and strong values.

Poste :

Do you have Baccalaureate?
Do you master French, English and Dutch languages, written and spoken?
Are you a team player?

Then be part of the Phone Group adventure! Join us as a trilingual Team leader in Marrakech!

Within the operations’ management, you will ensure the loyalty and development of your team as well as the smooth running of your activities.
You will be in charge of animating, managing and motivating a team of customer’s advisers.
You will also supervise and check the results of your team in order to maintain a continuous improvement of productivity, the realisation of objectives and beyond.
As a manager, you will also evaluate the individual performances within your team and set an action plan aiming to develop each member’s competences and skills.

The implementation and respect of the company’s internal procedures will also be part of your missions. You will ensure the adherence of your team to the group’s values and maintain a peaceful social climate by holding team meetings on a regular basis and also through animations on the production floors.

Finally, as a team leader, you will take part in the piloting and animation of the activity that is assigned to you as well as passing on the information upwards to your hierarchy and informing your team members of the global performance of the account, of the perspectives and also of the issues of the client buyer.

Profil recherché :

Do you have a Baccalaureate ? A two-year university diploma? Our future Team leader is fluent in French, English and Dutch, written and spoken. Also literate in IT. Well organized, creative and a good listener. The perfect team leader would also be equipped with managerial skills. A one or two-year experience in CRM will be an advantage.

If you fit the above profile, do not delay and send us your application today!

Type de contrat :