Fonction 1: Tourisme (métiers du)
Fonction 2: -
Niveau d'expérience requis : De 3 à 5 ans
Secteur d'activité : Tourisme / Voyage / Loisirs
Région : Casablanca et région | Maroc
Publication : du 20/01/2020 au 20/03/2020
Type de contrat : CDI
Poste avec Management : Oui
Postes proposés : 1

Airport Manager - Casablanca (Casablanca)

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.

Présentation de l’entreprise

Air Arabia Maroc est membre du groupe Air Arabia. Basé à Casablanca, Air Arabia Maroc est le premier transporteur à bas coût (LCC) du Maroc. La compagnie aérienne a été lancée en avril 2009 et se concentre sur une offre qui allie confort, fiabilité et un excellent rapport qualité-prix.

Adresse de l’entreprise.  04 Rue Carthage, Quartier les Iris, Casablanca

Raison social de l’entreprise :Air Arabia Maroc

Secteur d’activité.Compagnie aérienne

Liens d’une Vidéos de l’entreprise :


Poste :

To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements.  Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs to facilitate daily operations and achieve best results with least costs.

Profil recherché :

  • Acts as the focal point in the respective station for all matters related to Operational, Safety, and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual.
  • Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
  • Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures.  Identifies delay reasons and works closely with all necessary parties to resolve them.
  • Liaises with “Manager – Ground Operations” Flight Operations MCC to manage AOG,emergencies, technical delays, disruption, diversions and service recovery.
  • Establishes effective relationships with local authorities and GHAs to ensure the station’s operations efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
  • Ensures cash collections are accurately accounted for, safeguarded and banked in accordance with local arrangements.
  • Partners with Commercial Manager to ensure adherence of station to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
  • Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
  • Monitors the GHAs, GSAs, service level agreements, this includes: performance, payments, meetings, communication, etc.Liaises with Commercial Manager and Head Office on SLA related matters to ensure best benefits; recommends enhancements and changes as necessary.
  • Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement.
  • Monitors the baggage handling system and actively seeks to reduce occurrences of mishandled baggage. Seeks to resolve all related complaints at a local level or escalate to customer relations. Assists with other customer complaints or investigations required.
  • Supports QA/ Safety/Security in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and the timely response to statuary requirements and findings.
  • Participates in local safety or security exercises (table-top, mock incidents etc.) where applicable; ensures safety Incidents (including DGincidents) are reported to headquarters and local authorities.
  • Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
  • Coordinates with Head Office on various issues such as recruitment, interviews, attendance, leave, disciplinary, investigations, trainings, IDs, uniforms, usernames and passwords, etc.
  • Provides Management with timely, comprehensive reporting on station’s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
  • In consultation with Manager – GO, actively participates in the appealing or waiver of fines, penalties and other punitive measures imposed on the Company.
  • Represents the Company at meetings with Airline Operating Committee, Airport Authorities, Airport Operators, Security Services, Customs, Bureau of Immigration, Civil Aviation Departments and other regulatory bodies as required or directed by Manager  – GO.
  • Ensures the Manager – Ground Operations is appraised of any conditions that could affect Safety, Security or Operating efficiency, to include, but not limited to; NOTAMS, Weather, Political Situation, Security Threats, Labour Issues, Legal Cases, Increased (or reduced) Vendor availability/options, Legislation etc. 
  • Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
  • Manages any other administrative or operational function assigned by the Manager – GO (or more senior) for which he/she received training or is within your capability. 

Type de contrat :