Fonction 1: Call Centers (métiers de)
Fonction 2: -
Expérience requise : De 3 à 5 ans
Niveau d’études: Bac +5 et plus
Secteur d'activité : Informatique
Région : Casablanca et région
Publication : du 20/04/2021 au 01/06/2021
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 1
Poste avec Management : Oui

Bilingual Compliance Team lead - Casablanca

Entreprise :

AnyTech365 is the leading company in IoT (Internet Of Things) security solutions in Europe, we provide the most professional help, protection and support service in our industry for all devices connected to the Internet.

With over 350 employees on the Costa Del Sol, Spain, AnyTech365 has been ranked the fastest growing technology company in Spain and 27th in Europe by the prestigious Financial Times.

We are official partners of large renowned companies such as Media Markt, Panda and many others.

Attitude, performance, commitment and teamwork are the foundations and values ??that define our company.

Founded just 5 years ago,AnyTech365 has grown exponentially from 70 to more than 300 employees in just 2 years thanks to a policy focused on the development of our employees.

Poste :

  • Assist with the management of compliance activities
  • Assist with the compliance responsibilities and obligations of the organization including development, performance and maintenance
  • Assist in achieving complete compliance management systems in accordance with organization plans and adherence to legislation and agreed regulatory bodies' processes and procedures
  • Smooth running of the team
  • Achieve maximum profitability and growth in accordance with organization plans
  • Providing compliance coaching sessions to sales and technical agents.
  • Active role in promoting compliance in all areas of business.
  • Watching, analyzing and evaluating remote sessions into scorecards.
  • Providing compliance coaching sessions to sales and technical agents.

Profil recherché :

Perfect command of English / French and flawless speech quality

• At least one year of experience in a similar position
• Good sense of comprehension, listening and coaching skills
• Being able to work in a dynamic, result-oriented team
• Have a high level of attention to detail
• Be highly responsible

Additionally, you must embody our core values: Attitude, Commitment, Team Work, and Performance.
• Be positive and proactive with a “can-do” attitude.
• Be committed: to your role, to your goals, to your team, and to the company. Punctuality, reliability, and loyalty are rewarded.
• Be a team player: flexible, supportive, encouraging, prepared to listen and learn and improve together.
• Be able to perform! You will be required to resolve customer's issues and prioritize your workload under pressure.

Adresse :