Call Centers (métiers de)
Expérience requise : De 1 à 3 ans
Secteur d'activité : Centre d'appel
Région : Casablanca et région
Publication : du
20/10/2020 au 20/12/2020
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 40
Poste avec Management : Non
Bilingual Content Moderator (French-English) - Casablanca
Phone Group Grows, and becomes Majorel
We are Majorel, a new global leader born out of the merger of the CRM activities of the two giants SAHAM and Bertelsmann. We design and implement personalized customer experiences for the biggest brands in the world. Present in 28 countries across 4 continents grouped in 6 different regions, our 48,000 employees speak 36 languages, serving more than 500 customers.
Our 7,600 employees in Morocco and West Africa are now part of the France, Africa, and Netherlands region.
Majorel combines talent, data and technology to produce real impact for its partners. By achieving an annual turnover of 1.2 billion euros, we benefit from a leading position on the African, European and Middle East markets as well as a strong presence in Asia and America.
Find out more at www.majorel.com.
26, rue Mohamed Kamal
Reporting to the team leader, the content moderator's missions are:
Ensure control of content reported by users.
Recognize, report and report discrepancies related to a particular situation, unforeseen by the charter.
By joining the Majorel Africa team, you will gain access to a company with an international dimension that offers you advantageous development opportunities. We also assure you:
Attractive Salary (fixe + bonuses)
Profil recherché :
As a Content Moderator’s you should have:
A good level in English and French
Written and spoken capacities;
Proficient active listening and service rendered capabilities;
knowledge of the MENA culture
Proficient analytic skills;
Good knowledge on the computer tools;
High school level or more,
Energetic, Enthusiastic and dynamism.
Self-driven with the technical aptitude to problem solving
Strong communication skills, including fluency in English and French (read & write), to effectively guide and articulate recommendations to non-technical users, and drive empathy and rapport with customers
Detail-oriented and dependable, with an eagerness to learn, willingness to take on new challenges and motivation to do more
Creative thinkers with troubleshooting intuition, who brings profound questions to discussions and seeks opportunities for improvement