Bilingual French-English Advisor - Luxurious Coffee Brand - fes

Entreprise :

Sitel Group devient officiellement Foundever™.

Foundever™ est un leader mondial de l'expérience client (CX). Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment. Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX. 

Poste :

You have a perfect command of the French and English languages?
Are you also comfortable working at night?

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Your mission will consist in :

• Ensure a good management of the various customer transactions (Calls, Mail, Chat).
• Embody, promote and enhance the image, products and services of the brand.
• Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations.
• Comply with the group's policy and procedures in terms of security and confidentiality.

Profil recherché :

• A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
• A high level of interpersonal communication skills
• Mastery of customer relationship management (CRM) techniques
• Good interpersonal skills
• Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
• A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Like all the positions in our company, this position is open to people with reduced mobility

In order to complete your application and pass your access test, please copy the following link on a web page and follow the instructions that will appear on your screen:

https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

Adresse :

Traits de personnalité souhaités :

Flexibilité Conventionnel Distance émotionnelle Extraversion