Business Analyst (H/F) - Rabat

Informatique / Electronique - Secteur Informatique - Offshoring / Nearshoring

  • De 3 à 5 ans
  • Rabat et région - Maroc
  • Bac +5 et plus - Master - Ecole d'ingénieur

Implication au travail Besoin d'autonomie Besoin de réflexion Ambition Recherche de nouveauté

  • CDI
  • Télétravail : Hybride
Publiée il y a 16 jours sur ReKrute.com - Postulez avant le 23/01/2023

Entreprise :

Subsidiary of a main actor in Telecommunications, cnexia pays particular attention to the satisfaction of its collaborators. Thus, at cnexia, we work daily to satisfy our customers.

A major actor in customer relations, we combine know-how, innovation and excellence to offer a tailor-made service to international standards. If you are ready to bring innovative ideas to life and join a company that will help you achieve your full potential and achieve your professional goals, the cnexia team is for you! You are the candidate we need! We are committed to offer you a Promising Future!

If this role sounds interesting to you, please click apply. We’d love to hear from you!

 

Poste :

The Business Analyst is responsible for the operation of Bell Canada’s customer facing suite of Web and Mobile applications such as Bell.ca and MyBell Mobile (MBM). Its mission is to ensure an outstanding error free online experience for new and existing customers that showcases Bell’s brand and allows users to research and purchase products and services and manage their relationship with Bell simply an easily.

The successful candidate will contribute to the monitoring, reporting, and improving of the online customer experience by interfacing with various technical and operational teams. 

You will have an opportunity to:

  • Monitor bell.ca and / or MBM App through the lens of business objectives.
  • Analyze monitoring data and identify patterns and root cause using analytics.
  • Document defects and performance issues and lead short-term application fixes and enhancements.
  • Work closely with online application managers, sharing current trends and findings towards longer term initiatives and upgrades.
  • Track and communicate results, share with internal partners when appropriate.
  • Participate in overall applications development and performance strategy.
  • Possibility of working outside of regular business hour.

 
 

Profil recherché :

You will be a great fit on our team if:

  • Strong experience and deep knowledge of monitoring and troubleshooting tools such as DynaTrace, DynaTrace synthetic, Omniture (Adobe Analytics) and Tealeaf.
  • DynaTrace certification a strong asset.
  • Degree in information systems with proven experience in the Internet or Mobile App space.
  • Experience in web (.net) or Mobile App (iOS / Android) programming an asset.
  • Proven experience in identifying and driving resolution of application quality and performance issues. Relentless in the pursuit of solution.
  • Demonstrated capacity for problem solving, analysis, and making sound recommendations leading to the development and implementation of application enhancements.
  • Strong analytical skills, interpersonal and communication skills with proven ability to influence outcomes.
  • Ability to motivate and influence internal resources and escalate when appropriate.
  • Excellent ability to learn fast, adapt and work effectively in a fast changing environment.
  • Results-oriented, fully committed to team success.
  • English a must. French an asset.

Adresse :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Traits de personnalité souhaités :

Implication au travail Besoin d'autonomie Besoin de réflexion Ambition Recherche de nouveauté

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