Catering Controller - Tangier ; Fes

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Présentation de l’entreprise

Air Arabia Maroc est membre du groupe Air Arabia. Basé à Casablanca, Air Arabia Maroc est le premier transporteur à bas coût (LCC) du Maroc. La compagnie aérienne a été lancée en avril 2009 et se concentre sur une offre qui allie confort, fiabilité et un excellent rapport qualité-prix.

Adresse de l’entreprise.  04 Rue Carthage, Quartier les Iris, Casablanca

Raison social de l’entreprise :Air Arabia Maroc

Secteur d’activité.Compagnie aérienne

Liens d’une Vidéos de l’entreprise :https://www.youtube.com/watch?v=nXcaeHzMwgs

Poste :

Job Purpose:

To maintain standardization in the cabin services provided by Air Arabia across the assigned network. Monitors the on-board flight services provided ensuring, safety, conformity, compliance with quality standards, adherence to contracts and SLAs terms and conditions and to applicable regulatory requirements.

Key Result Responsibilities:

1. Evaluates the revenue of catering products, SLAs, and regulatory compliance.
2. Ensures catering products are in accordance with Air Arabia quality standard.
3. Oversees the standardized measures for the overall appearance of the flights: catering equipment, cabin interiors, carries regular checks and inspections to maintain services up to the agreed standards.
4. Interlocks with Cabin Appearance team to ensure that robust procedures are set in place to tackle and ensure faults/ feedback/ complaints / concerns are completed as per the SLA.
5. Partners with Line Manager to ensure necessary improvements and remedial solutions are applied to enhance performance; follows up on agreed decisions to ensure timely and effective implementation and reviews as appropriate.
6. Provides accurate, comprehensive reporting to management when and as needed.
7. Performs any additional responsibilities as advised by the line manager.

Daily tasks :

• Conduct daily catering check and report discrepancies
• Share the missing items for each flight
• Analyze the onboard sales
• Monitor the quality and quantity of meals loaded, review the matrix in weekly basis
• Ensure a proper set up of crew trolleys load
• Follow up directly with catering suppliers crew and pax claims, provide feedback and corrective action
• Maintain proper stock of inflight services equipment including :
• Catering carts
• Containers
• Drawers
• Trays
• Flasks
• Buckets
• Ice tongs
• Headrest covers
• Liquid soap
• Airsickness bags
• Safety cards
• BOB & DF Menu
• Coordinate with in-flight services supervisor to ensure trolleys return back to their initial base.

Profil recherché :

Qualifications (Academic, training, languages, etc.)

• Diploma/Higher Secondary Certificate is acceptable for this role if combined with the necessary function related experience; a bachelor Degree in Travel/ Tourism or any stream is preferable.
• Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value. 
• Proficient in Microsoft Office, Advanced Excel is essential.
• Good level in written and verbal communication skills, Technical reports writing, presentations, etc.
• Good level in English and French Languages,

Work Experience/Other Competencies

• Hands on operations with high pressure and heavy work-load,
• Developed skills in cost reduction
• Mind-set, cost-oriented, skilled in analysing data, identifying pitfalls and recommending solutions
  
   

Adresse :

Traits de personnalité souhaités :

Organisation Flexibilité Sensibilité émotionnelle Conventionnel Extraversion