Fonction 1: Call Centers (métiers de)
Fonction 2: Call Centers (métiers de)
Niveau d'expérience requis : Débutant
Niveau d’études: Bac
Secteur d'activité : Centre d'appel
Région : Rabat et région
Publication : du 27/02/2020 au 27/04/2020
Type de formation: Baccalauréat
Type de contrat : CDI
Pays : Maroc
Postes proposés : 5
Poste avec Management : Non

Customer consultants receiving calls for a Swedish project - Rabat

Entreprise :

Sitel Group is a world leader in integrated services at the heart of the Customer Experience. We are present in 25 countries, with 75,000 employees speaking 48 languages, we support more than 400 partners around the world every day.

 

Sitel Group's DNA is based on our credo "Empower people, enhance brands", on continuous innovation and the development of new solutions aimed at transforming Customer Relationships into a truly personalized customer experience. We are committed to helping brands build customer loyalty and increase customer satisfaction. We maintain and deploy solutions tailored to each of our customers that enable end-to-end management of the Customer Experience.

 

Translated with www.DeepL.com/Translator (free version)

Acticall Sitel Group

In Africa, we have 6,200 employees in Casablanca, Rabat, Fez, Abidjan and Dakar. 

 

Our operational performance is based on the "People First" culture carried by our teams at all levels of the company.

 

This motto is translated daily through our 4 values:

Be Bold, Build Trust , Work Together , Wow Customers.

Adresse :

1100 Bd El Qods, Sidi Maârouf), Casanearshore Park

Poste :

Our multinational company is recruiting inbound account managers for a very luxurious Swedish account.  

 

Within a young and dynamic team, you will be assigned to the following tasks:  

 

Advise and assist our clients with current offers.

Answer all customer questions and requests.

Ensure the proper management of customer accounts.

Profil recherché :

A very good time flexibility to work 44 hours per week in rotation;  

 

A first experience in a call center and highly appreciated;  

 

Excellent Swedish language skills (spoken and written);  

 

Good communication skills;  

 

A very good elocution;  

 

An excellent business fibre.

 

And basic technical skills.