Customer service Representative English & French - Remote

Call Centers (métiers de) - Commercial / Vente / Export - Secteur Centre d'appel -

  • De 1 à 3 ans
  • 10 poste(s) sur Tout le Maroc - Maroc
  • Bac +2 - BTS / DUT - Baccalauréat

Flexibilité Intuition / Spontanéité Ambition Distance émotionnelle Volonté de persuasion Extraversion

  • CDI
  • Télétravail : Oui 100%
Publiée aujourd'hui sur - Postulez avant le 20/12/2022

Entreprise :

Launched in 2019, Taptap Send is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. And that’s just the beginning….

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.

Our Mission: Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

The Team: Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).

Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
Driven by mission, guided by values (see below) – in deed, not just word.
Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

Poste :

The Role:

You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most.
You would work shifts and weekend and late hours coverage will be regularly needed. 

You will be the face of Taptap Send to our customers! You will: 

Assist customers by taking phone calls, answering emails and replying to incoming chats
Know our product inside out to educate and inform our customers
Resolve customer inquiries and escalate issues, as needed
Suggest improvements to our processes, policies, and documentation to meet customer needs 

Profil recherché :

Essential requirements :
  • Fluent in English & French
  • A minimum of one year experience in a call center
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Preference for interacting with people all day in a high-paced environment
  • Excitement about working on a small team and helping shape its culture as we grow
  • Passion for work with a significant impact on the world

Desired requirements : 

  • Experience in the payment space
  • Spent time living/working in Africa or Asia
  • Additional languages - Italian, Spanish, German or Wolof are just a few examples! 

Adresse :

25 City Road Epworth House, Shoreditch, EC1Y 1AA

Traits de personnalité souhaités :

Flexibilité Intuition / Spontanéité Ambition Distance émotionnelle Volonté de persuasion Extraversion

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