Customer Service Representative (Finnish speaking) - Sala Al Jadida

Entreprise :

HCLTech’s Global Delivery center is a global technology company, home to 225,900+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2023 totaled $12.6 billion. 

HCLTech’s Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

We have been named a Global Top Employer for 2023 by the Top Employers Institute, for consistency in people practices across the globe. To learn how we can supercharge progress for you, visit https://www.hcltech.com/

Poste :

We are seeking a skilled Customer Service Representative who is fluent in written and oral Finnish, and eager to make a positive impact in the oil and gas industry. As a Customer Service Representative, you will be responsible for delivering top-class customer service experience with complete ownership, managing end-to-end customer performing tasks from account creation to post-service support.

Responsibilities/Tasks:

• Act as the primary point of contact for a set of B2B customers, owning all customer communication, including simple queries, invoice management, and disputes
• Demonstrate proactivity and ownership, collaborating with various internal stakeholders to resolve customer queries and unlock answers
• Analyze incoming requests, solve problems, investigate root causes, and summarize findings to provide quicker resolutions
• Ensure timely completion of all activities, including account creation, order processing, account maintenance, and collections
• Manage accounts receivables, such as overdue management and review of unbilled sales
• Provide detailed information on account status for each customer and report to multiple stakeholders

Profil recherché :

Minimum Requirements:

• A Bachelor's degree or equivalent qualification
• 0-2 years of experience in customer service or order-to-cash
• Fluency in finnish at a C2/C1 level and English at a B2 level
• Experience using SAP, Ticket Management ERPs, and Microsoft Office

Soft Skills:

• Excellent communication skills
• Strong listening and comprehension abilities
• Ability to understand customer issues and provide full first contact resolution
• Good interpersonal and issue resolution skills
• Strong collaboration and coordination skills
• We are looking for an individual who is proactive, detail-oriented, and passionate about providing excellent customer service. If you meet the above qualifications and are interested in this role, we encourage you to apply.

Adresse :

Traits de personnalité souhaités :

Extraversion Distance émotionnelle Conventionnel Flexibilité