Fonction 1: Commercial / Vente / Export
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 3 à 5 ans
Secteur d'activité : Centre d'appel
Région : Rabat et région | Maroc
Publication : du 17/08/2020 au 18/08/2020
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 2

Customer Success Manager (Rabat)

Entreprise :

 

Webhelp est leader européen de l’externalisation de la relation client. Fort de ses 55 000 collaborateurs, Webhelp accompagne plus de 500 clients mondiaux de premier plan dans plus de 36 pays et 40 langues avec une large offre de services : vente BtoC et BtoB, acquisition et fidélisation, service client, gestion des médias sociaux, enquêtes et sondages, services financiers…

Au Maroc, Webhelp compte 10 000 collaborateurs répartis sur 14 sites dans les villes de Rabat, Salé, Kénitra, Fès, Meknès et Agadir. Chaque jour, nos collaborateurs contribuent au succès de notre groupe et œuvrent pour offrir une expérience client toujours plus satisfaisante.

Convaincus que notre réussite passe par celle de nos collaborateurs, nous mettons tout en œuvre pour optimiser leur potentiel et leur permettre d’effectuer leur travail dans un environnement favorisant l’équilibre vie privée/ vie professionnelle. A ce titre, nous mettons à leur disposition plusieurs commodités et avantages sociaux : restauration sur site, salles de sport et de détente, gaming zone, crèches ou subventions de crèches, assurance santé, plan de retraite….

Nous attachons également une importance forte au développement des compétences de nos collaborateurs et à leurs plans de carrière dans un principe d’équité. 90% de nos managers actuels sont issus de la promotion interne.

Notre succès est la passion de nos collaborateurs et de nos clients.

Webhelp Maroc a reçu le label MEILLEUR EMPLOYEUR DE L’ANNEE 2018.

Rejoignez Webhelp et participez à une aventure humaine unique !

Poste :

Responsibilities
The Customer Success Manager role will support assigned customers. This is an exciting role that will help create relationships with our Azure customers and will fuel customer success, retention growth, and advocacy. We strive for our customers to realize success, transforming their business through the utilization of our Azure solution.

Key accountabilities include:
• Manage ongoing customer relationships at scale to ensure long-term customer success with Microsoft technologies, while ensuring activities and communication are properly documented according to defined workflow.
• Drive consumption growth of Azure workloads (Data & Artificial Intelligence and Applications & Infrastructure)
• Engage and orchestrate an extended virtual team of workload experts to drive usage and help accelerate customer value for each workload and effectively manage customer engagement
• Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer
• Clearly define BDM/ITDM business outcomes and build a quality success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them
• Represent the “Voice of the Customer” within Microsoft, and document value driven customer success stories and best practices
• Collaborate with Inside Sales Representatives when new sales opportunities (Cross-Sell) are generated through engagements with BDM/ITDM
• Obsess over Microsoft’s customers to deliver a world-class customer engagement experience.
 

Profil recherché :

Qualifications
• 3+ years of sales, account management or customer success experience with a proven track record of success.
• Excellent customer engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Proven ability to map the customer’s business objectives and needs to product capability and solution areas
• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video, and presentations
• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. Able to adapt to rapid changes in technology and process.
• Growth mindset and team-oriented character - motivated by helping others succeed as much as individual success. Able to effectively collaborate with peers and across business groups to address customers’ needs.
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Genuine curiosity, a passion for cloud technologies and desire to make others successful
• Must be able to legally live and work in the country for which you’re applying, without visa support or sponsorship

Type de contrat :

CDI