Fonction 1: Informatique / Electronique
Fonction 2: Call Centers (métiers de)
Expérience requise : De 1 à 3 ans
Niveau d’études: Bac +1
Secteur d'activité : Centre d'appel
Région : Casablanca et région
Publication : du 12/05/2021 au 15/06/2021
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 2
Poste avec Management : Non

Dutch Technical Support Agent - CasaNearShore

Entreprise :

AnyTech365 is the leading company in IoT (Internet Of Things) security solutions in Europe, we provide help, protection and support of the most professional in our sector for all devices connected to the Internet.

With more than 350 employees on the Costa Del Sol, Spain, AnyTech365 has been ranked the fastest growing technology company in Spain and 27th in Europe according to the prestigious Financial Times.

We are official partners of large renowned companies such as Media Markt, Panda and many others.

Attitude, performance, commitment and teamwork are the foundations and values that define our business.
Founded just 7 years ago, AnyTech365 has grown exponentially from 70 to more than 300 employees in just 2 years thanks to a policy focused on the development of our employees.

Poste :

As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore Technical Support Technicians who will be responsible for:

o Receiving calls, assisting remotely and responding to electronic requests.
o Understand and use best practices to provide first level support and the best possible customer service as soon as possible.
o Perform remote cleaning as indicated.
o Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation.
o Record problems in the database.
o Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization. A positive attitude and positive behavior are expected. Demonstrate a high level of responsibility for all operational tasks and respect the expected standards 

Profil recherché :

• A Bac or higher education in Computer Science or IT
• At least one year of experience in a similar position
• Perfect command of Dutch and flawless speech quality.
• A sense of listening and service.
• Hardworking, involved, punctual and proactive. 

Adresse :