Informatique / Electronique
Multimédia / Internet
Expérience requise : De 3 à 5 ans
Bac +5 et plus
Secteur d'activité : Enseignement / Formation
Région : Casablanca et région
Publication : du
16/07/2020 au 16/09/2020
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 1
Poste avec Management : Oui
English Speaker IT Manager (M/W) - Casablanca
LCI Education is an international network of higher education institutions that connects communities around the world. Now present on five continents, it has 23 campuses and some 3,000 employees who train more than 17,000 students worldwide each year.
Since the launch of its first campus in Montreal over 60 years ago, the LCI Education network has shaped an educational model anchored in Canadian values ??of sharing and commitment.
As part of its extension projects, the LCI Education Group is recruiting an English Speaker IT Manager
Reporting to the IT Direction in Montreal, you will oversee:
Ensure compliance with the services offered within the institution's IT Services Catalog, respect the SLAs and propose new services and/or changes to the global Service Catalog
Ensure IT policies and governance from headquarters are followed.
Manage the local IT talent and training.
Ensure compliance with the budget established in coordination with the General Director of the Campus and IT Management.
Manage the procurement of IT resources (POs, suppliers, etc…)
Create a dashboard that summarizes the department KPIs, projects, achievements and challenges.
Assist the team with support tickets when needed.
Profil recherché :
University graduate of the Information Technology degree or related ;
Knowledge of the ITIL v3 or ITIL v4 framework (preferably certified) ;
Minimum experience of 3 years in operations management in ERP, CRM, BI information systems ;
Minimum experience of 3 years with Cloud platforms and environments (Microsoft Office 365, Azure) ;
Minimum experience of 3 years in coordination of work teams for IT technical service ;
Knowledge of collaborative tools and audiovisual platforms (Microsoft Teams, Microsoft Sharepoint, web streaming) ;
Desirable knowledge in server and communication infrastructure (wireless networks, local area networks and external links; as well as virtualized servers, information storage systems and backups) ;
Desirable experience in the education sector ;
Language: Intermediate English and French.
You are passionate about your job, you have a great experience in your field. Come tell us about your journey, and start a great professional adventure with us!