Cette offre d’emploi n’est plus d’actualité.

English speaking Business Analyst HR - Casablanca

Informatique / Electronique - Call Centers (métiers de) - Centre d'appel

  • De 1 à 3 ans
  • 1 poste(s) sur Casablanca et région - Maroc
  • Bac +3
  • CDI
Publiée il y a 91 jours sur ReKrute.com - Postuler avant le 05/07/2021

English speaking Business Analyst HR - Casablanca

Entreprise :

 

Leader mondial de la gestion de l'expérience client, le groupe Sitel propose des expériences omnicanales (voix, chat, médias sociaux...) aux clients finaux de 400 donneurs d’ordre.

Son portefeuille clients représente tous les secteurs et tailles d’entreprises : du grand compte CAC 40 à la startup locale. Nos 90 000 collaborateurs du groupe Sitel, répartis dans le monde entier, connectent + de 4.5 millions de fois par jour, de nombreuses marques mondialement connues, à leurs clients. Les capacités étendues du groupe, alimentées par son écosystème d'experts vont au-delà de la sous-traitance et des processus opérationnels classiques.

Sitel accompagne les marques dans toutes les étapes du parcours client grâce à la plateforme EXP+, une solution flexible entièrement disponible dans le Cloud, conçue pour simplifier le déploiement d’une expérience client (CX) de bout en bout, tout en améliorant l'efficacité, la performance et la satisfaction client.

Apprenez-en plus sur http://www.sitel.com/ et contactez-nous sur Facebook, Instagram, LinkedIn et Twitter.

Acticall Sitel Group

 

Poste :

  • Perform product development activities by tracking product roadmap
  • Support business development opportunities in expansion of services to exceed stakeholder’s needs
  • Develop and create business requirements for development teams
  • Perform complex data analysis in support of management or customer requests
  • Partner with the Reporting Analytics teams to apply data analysis tools to develop insights into business outcomes and the drivers of such outcomes
  • Support client relationships by working with SuccessFactors teams and business to provide client product updates, presentations, and demos
  • Manage external SuccessFactors product documentation such as service guides, user guides and other collateral
  • Creation of end user training / support materials
  • Roll-out of new development including communications and training
  • Support any general training and day to day end user requirements

Profil recherché :

 

  • High proficiency in spoken and written English is essential
  • High proficiency in spoken and written French would be advantageous
  • 2+ years’ experience using SAP SuccessFactors modules including Recruiting, Onboarding, Employee Central, Performance and Compensation. Experience can be obtained as an end user such as HR or Recruiter
  • Highly customer focused and driven to satisfy customer requirements
  • Ability to consult and work collaboratively with field management to get buy-in and accomplish objectives
  • Ability to prioritise, manage multiple projects, meet deadlines and adapt to shifting priorities
  • Ability to identify opportunities for improvement and change
  • Strong analytical and problem solving skills
  • Excellent interpersonal skills including effective listening and negotiation skills
  • Excellent written and oral communication skills
  • Detail-oriented with excellent follow-up skills
  • Expertise with MS Office: Word, Excel, PowerPoint, Outlook
  • Capable and willing to learn new technologies in a fast paced environment

Adresse :

1100 Bd El Qods, Sidi Maârouf), Casanearshore Park