Fonction 1: Call Centers (métiers de)
Fonction 2: -
Expérience requise : De 1 à 3 ans
Niveau d’études: Bac
Secteur d'activité : Centre d'appel
Région : Casablanca et région
Publication : du 19/10/2020 au 19/12/2020
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 40
Poste avec Management : Non

English-speaking content moderator with understanding of sub-Saharan dialects - Casablanca

Entreprise :

Global leader of the CRM activities.

Poste :

Reporting to the team leader, the content moderator's missions are:

  • Ensure control of content reported by users.
  • Recognize, report and report discrepancies related to a particular situation, unforeseen by the charter.

As a Content moderator you should have:
• A good level in English;
• Written and spoken capacities;
• Good level in the following sub-Saharan dialects : Lingala, Fulani / Peuls, Malinke, Mauritian Creole, Malagasy/ Malgache, Bambara
• Proficient analytic skills;
• Team spirit
• Good knowledge on the computer tools;
• High school level or more,
• Energetic, Enthusiastic and dynamism.
 

Profil recherché :

As a Content Moderator’s you should have:

• More than 1 year of experience
• A good level in English;
• Written and spoken capacities;
• Proficient active listening and service rendered capabilities;
• knowledge of the MENA culture
• Proficient analytic skills;
• Team spirit
• Good knowledge on the computer tools;
• High school level or more,
• Energetic, Enthusiastic and dynamism.
• Self-driven with the technical aptitude to problem solving
• Strong communication skills, including fluency in English (read & write), to effectively guide and articulate recommendations to non-technical users, and drive empathy and rapport with customers
• Detail-oriented and dependable, with an eagerness to learn, willingness to take on new challenges and motivation to do more
• Creative thinkers with troubleshooting intuition, who brings profound questions to discussions and seeks opportunities for improvement