Cette offre d’emploi n’est plus d’actualité.
RH / Personnel / Formation
Call Centers (métiers de)
Niveau d'expérience requis : De 3 à 5 ans
Secteur d'activité : Centre d'appel
Région : Casablanca et région | Maroc
Publication : du
01/04/2020 au 01/06/2020
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 1
Formateur specialisé en vente et relation client / Sales Training Specialist (Casablanca)
AnyTech365 is the leading company in IoT (Internet Of Things) security solutions in Europe, we provide help, protection and support of the most professional in our sector for all devices connected to the Internet.
With more than 350 employees on the Costa Del Sol, Spain, AnyTech365 has been ranked the fastest growing technology company in Spain and 27th in Europe according to the prestigious Financial Times.
We are official partners of large renowned companies such as Media Markt, Panda and many others.
Attitude, performance, commitment and teamwork are the foundations and values ??that define our business.
Founded just 5 years ago,AnyTech365 has grown exponentially from 70 to over 300 employees in just 2 years thanks to a policy focused on the development of our employees.
As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore a Trainer who will be responsible for the proper execution of the individual and collective training plans of sales and support agents.
In this context, you will be responsible for:
• Train and lead, in the classroom with groups of 8 to 16 people, face-to-face training modules for salespeople.
• Organize individual and collective analyzes (kpis, focus groups, ...)
• Adapt, correct and develop training modules
• Ensure the administrative management of the training (material, attendance sheet)
• Support beginners in their integration into the corporate culture.
• Participate in various actions aimed at improving production indicators
• Check the quality of speech of customer advisers
• Ensure debriefings following tapping
Profil recherché :
A minimum of 3 years of experince in a similar position, a degree in a relevant field (training, sales, customer relation, etc.)
You have an excellent command of French, English and computer skills.
Required qualities :
· Organizational skills (Sense of priorities, taking into account of commitments, management of contingencies / adaptability / flexibility.).
· Relational skills: Positive mental attitude, open-mindedness, listening, a correct positioning towards the co-operators and the whole staff.
· A great ease of adaptation in a changing environment.
· A sense of responsibility and innovation
· Excellent command of commercial techniques
· Excellent command of office automation tools
Type de contrat :