Fonction 1: Informatique / Electronique
Fonction 2: Informatique / Electronique
Niveau d'expérience requis : De 10 à 20 ans
Secteur d'activité : Transport / Messagerie / Logistique
Région : Tanger et région | Maroc
Publication : du 06/07/2020 au 06/09/2020
Type de contrat : CDI
Poste avec Management : Oui
Postes proposés : 1

IT Operations Manager - Tanger Med II (Tanger)

Entreprise :

APM Terminals is a port infrastructure leader, uniquely positioned to help both shipping line and landside customers grow their business and achieve better supply chain efficiency, flexibility and dependability.

Part of A.P. Moller-Maersk, we leverage more than 100 years of industry experience to design and build high-quality container terminals.

APM Terminals MedPort Tangier is one of the most technologically advanced, efficient and safest terminals in the world. It’s ranked as a leading African port and amongst the world’s top 50 container ports worldwide. Located at Tangier Med 2 port complex, we have officially launched the operations on June the 28th, 2019, and we have been bringing experienced and young talents since 2016.

Joining us in lifting global trade, means being part of an exceptional field, where the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers!

For further information, visit our website :

Poste :

Manage the Business Applications and Process Controller team, providing excellent business user support services and ensuring the continuity of business application services
Liaise with business stakeholders on business application demand
Coordinate the IT implementation and technology integration ofMaersk/APM Terminals (APMT) developed standard solutions, as well as develop and deploy TM 2 specific processes and interfaces/applications.
Ensure review and implementation of (global) best practices regarding IT solutions, incl. recommendations for usage from other MAERSK/APMT/Regions.
Comply with Global IT and Group policies and standards.
Develop and implement SLA’s for all relevant services in agreement with all TM 2 functions head. Ensure all the relevant IT services are within agreed SLA.
Actively participating in the annual budgeting process, contribute to achieve cost efficiencies and commit to delivering on cost saving target for the department.


- Actively participate in the development of IT Business Systems and Application Platform to be developed in alignment with company objective and strategy.
- Execute the cascading of IT strategy, standards for the Maersk/APM T, compliance with regulatory local law and company policies stipulated in various regulations, guides and manuals.
- Co-ordinate the overall Information Security in Infrastructure & Architecture, privileged structure, access system, Business Application, Authorization Structure, System Access and ensures the team maintains confidentiality of works. (Nondisclosure to third party)
- Provide input for budget for IT Applications and Systems. Manage the costs for their own sub area.
- Coordinate the continuous improvement process for application systems & operational processes in the business application team.
- Execute recruitment, training and support of business application and process controller capabilities.
- Monitor, Plan, Execute and control the growth of Business Systems and Applications, and IT Process Controller teams.
- Identify and groom staff in order to prepare the internal successors ready for the incumbent’s position and other lower key positions in the section or department within the time frame of employment term.
- Coordinate the team in efficient way to meet the IT Functional Department Requirement and Objectives.
- Co-ordinates the configuration, installation and maintenance activities for automation within the application portfolio.
- Coordinate the IT Applications configuration and specification for deployment/commissioning of container terminal specific equipments with the team (Yard cranes, Straddle carriers, gates etc.).
- Capture and prioritize business requirements for Terminal IT applications & Business solution.
- Coordinate the development and validation of recommendations for Terminal specific IT solutions-consistent with IT policy and standards.
- Coordinate implementation of Application portfolio - TOS, ERP and other applications.

Profil recherché :

    - Master's or MBA degree in Computer Sciences, IT management or related studies.
    - Requires at least 10 years of experience in a similar role and managing business critical systems.
    - Must have at least 5 years of managerial or project management experience.
    - Experience with working in a matrix organization and ability to work with complex stakeholder management.
    - Preferable, experience in logistics and industrial business
    - Relevant certification in the field of business systems and applications will be preferred.
    - Wilingness to travel.
    - Requires a complete and thorough understanding of Terminal Operation System, ERP systems & EDI messaging.
    - General understanding of PLC & SCADA systems design & administration and maintenance.
    - Have knowledge on management of databases and application server architectures such as Oracle, SQL, JAVA, Web Servers & Services and their use within automation & control systems area to enable day to day troubleshooting and problem-solving.
    - Requires demonstrated proficiency with backup/recovery techniques.
    - Requires demonstrated ability and knowledge to troubleshoot a wide variety of database management problems as they arise in the workplace.
    - Requires the experience of project management.
    - Must have supervisory skills and leadership skills, with the ability to influence others team members and lead the applications team efficiently and meet the common objective of IT department.
    - Must be multi-task oriented with proven ability to manage several activities simultaneously.
    - Must be proactive with the ability to anticipate internal client needs and provide appropriate solutions to develop a strong client service organization.
    - Strong organizational and personal discipline skills.
    - Ability to motivate and develop employees to create a performance driven organization.
    - Ability to assess business issues, identify risks and to interpret them into technology solutions/requirements.
    - Good understanding of project management, change management, and escalation processes that create a highly responsive support organization;
    - Ability to lead multiple sub-projects for Application/Systems Automation.
    - Must have knowledge of sensor and monitoring technologies which are used in the Automation and Control equipments.
    - Thorough understanding of IT, Port Equipment, Automated systems and controls and related industrial systems architecture.
    - Requires demonstrated knowledge of Automation in IT-related hardware and software systems.
    - Requires demonstrated ability and knowledge to provide solutions to troubleshoot a wide variety of Automation and Control systems, network and communication problems as they arise in the workplace.

    - Languages Known:
    o Speak/Write/Understand English on working and communication level is a must.
    o Knowledge of French and/or Arabic is an advantage.

Type de contrat :