IT & OT Onsite Support - Tanger

Informatique / Electronique - Multimédia / Internet - Secteur Informatique

  • De 1 à 3 ans
  • 1 poste(s) sur Tout le Maroc - Maroc
  • Bac +3 - Université

Recherche de nouveauté Travail en équipe Ambition Créativité Besoin d'objectivité Flexibilité Besoin de réflexion Implication au travail

  • Autre
Publiée il y a 10 jours sur ReKrute.com - Postuler avant le 13/12/2021

Entreprise :

APM Terminals operates one of the world’s most comprehensive port and integrated inland service networks and continues investing in new business opportunities as well as upgrading current facilities. We will soon kick off significant capital expansion project at our existing operation in Tangier, Morocco.
The goal of the project is to both grow the existing container terminal business for APM Terminals TM2 as well as expand the business value and proposition for entire West Med.

Poste :

Purpose:
- Support and execute the IT implementation and technology integration development from IT & OT Infrastructure perspective based on APMT standard solutions as well as comply to TM2 terminal specific processes and interfaces/applications.
- Ensure adherence of best practices regarding IT solutions, incl. recommendations for usage from other APM Terminals/Regions.
- Support and execution of IT services & projects within the Network and Communication area ensuring fulfilment of SLA established with the other functions.
- Support and execution of IT support activities ensuring fulfilment of SLA established with the other functions.
- Contribute to cost efficiencies by identifying saving opportunities or by manifesting cost conscious approach.

Principal Accountabilities and Responsibilities:
- Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
- Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
- Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
- Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
- Install and replace end user and IT/OT infrastructure hardware devices
- Resolve incidents within agreed service levels
- Participate in regional CAB

WORK/BUSINESS CONTACTS AND AUTHORITY:

Internal
- TM2 system users at the terminal where the relationship is also shared for day to day IT support.

External
- External contractors or business partners part of the implementation team where the relationship is also shared for finding a solution to a user generated problem
 
 

Profil recherché :

Who we are looking for :


QUALIFICATIONS: 

- Minimum Bac +2 in Network and System
- Microsoft and Cisco certified professionals will be preferred (CCNA, CCNP, MCSE)

EXPERIENCE :
- Requires at least 2 years (larger/automated/more complex) of computer network administration or IT communications experience, in a medium to large organization.

SKILLS :
- Must have thorough understanding of LAN/WAN and server architecture for installation, administration, and on-going maintenance.
- Relevant experience with Cisco Wireless Technologies
- Must have a thorough understanding of applied networks technologies including: protocols, RF, optical ring topology, fiber connections and types etc.
- Must have a thorough understanding, Voice telephony and related infrastructure.
- Requires demonstrated knowledge of IT-related hardware and software systems.
- Requires demonstrated ability and knowledge to troubleshoot a wide variety of infrastructure network and communication problems as they arise in the workplace.
- Must be familiar with various Operating Systems and Microsoft Office software.
- Must be multi-task oriented with proven ability to execute several activities simultaneously.
- Must have good analytical skills to be able to relate and analyse the business requirements and configure the Infrastructure to meet the business needs.
- Understanding of Port Equipment, Automated systems and controls and related industrial infrastructures architecture could be an added advantage;
- Proven ability to work under cross functional teams having high levels of collaboration
- Proven ability to establish and maintain technical and process documentation for both project implementation phase and post implementation operations.

Languages :
-Speak/Write/Understand English on working and communication level is a must.
- Knowledge of French and/or Arabic is an advantage.

Adresse :

Traits de personnalité souhaités :

Recherche de nouveauté Travail en équipe Ambition Créativité Besoin d'objectivité Flexibilité Besoin de réflexion Implication au travail

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