Fonction 1: Informatique / Electronique
Fonction 2: Télécoms / Réseaux
Niveau d'expérience requis : Moins de 1 an
Secteur d'activité : Transport / Messagerie / Logistique
Région : Tanger et région | Maroc
Publication : du 13/12/2019 au 13/01/2020
Type de contrat : CDD
Poste avec Management : Non
Postes proposés : 1

IT Process Controller H/F - MEDPORT Tangier (TM2) (Tangier)

Entreprise :

APM Terminals is one of the world’s leading global port/terminal owners and operators with a global terminal network of more than 63 ports and terminals in 40 countries with 7 new terminal development projects and 7 expansion programs now underway. APM Terminals also manages 170 Inland Services operations in 48 countries. The company employs 23,000 professionals across a total of 68 countries spanning five continents.

APM Terminals serves every major trade lane with a truly global presence, providing our customers with the most advanced terminal technology, equipment and operations in the industry.

APM Terminals Medport Tangier is a greenfield project under construction, it will be the third container terminal of the Tanger Med complex APM Terminals Tangier handled 1.7 million TEUs in 2015. APM Terminals Medport Tangier will be a highly-automated facility with up to 2,000 meters of quay.
Our Tangier team is currently bringing people, expertise and technology together to usher in a new era in African ports for today’s business world through world-class operations in the safest, most environmentally friendly manner.

Safety for Life !

Poste :

The IT department at APMT Tangier Med 2 has a key representative on the future Integrated Operations Center to run Operations on the terminal. We are looking for people with very good analytical and troubleshooting skills. These candidates will be the first line of IT Support when running live operations on a 24/7 basis. Analyze, troubleshoot and document an issue or a problem should be your main deliveries. In addition, this role must be able to act as bridge between IT and other relevant stakeholders such as Operations, Automation and M&R.  

Responsibilities include:

Prior Go/Live (Project Phase)

  • Support during IT Project Implementation
  • Datacenter
  • LAN & WAN
  • Automated systems implementation such as Quay, Yard and Gate
  • Wi-Fi
  • CCTV, Access Control and Radio Communication
  • ERP
  • Support during integration testing phase
  • Identify process gaps and propose/establish solutions
  • Support on creating/updating IT SOPs

Go/Live (Commercial Operations Phase)

  • Monitor IT activities to support running smooth operations activities
  • Support predictive monitoring on the IT infrastructure
  • Be the first line of support for IT to handle operations execution exceptions
  • Perform quick initial root cause analysis on IT failures affecting operational execution and follow up for resolution
  • Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements
  • Maintain a continuous improvement mindset by actively identifying areas of improvement and contribute to related initiatives
  • Escalate exception resolution to different functions when needed




  • Understand and follow the company’s safety system
  • Protect one self and those around from unsafe acts.
  • Actively participate in contributing to zero accidents.
  • Report any unsafe acts.
  • Alert to risks and unsafe acts that could result in an accident.
  • Participates in safety walks and hsse initiatives.


Profil recherché :

Who we are looking for


  • Master's degree in computer science, engineering or similar
  • Freshly graduated or maximum 2 years of working experience with IT Infrastructure implementation and maintenance.  

Required Skills:

  • Excellent track record of delivery in technologies like Cisco Network, VMWare, Microsoft Windows Server, Microsoft SQL Server, Oracle DB and Linux OS
  • Experience with Industrial Software
  • Great collaboration skills, and also the ability to engage and delivery autonomously
  • Stakeholder management skills
  • Willingness and ability to branch out across several technologies
  • Experience in automated production or manufacturing is a plus
  • Lean & Six Sigma certification is a differentiator


  • Languages Known:
    - French and Arabic.
    - Speak/Write/Understand English on working and communication level is a must.         

Soft Skills:

  • Strong written and oral communication skills
  • Ability to communicate with different stakeholders
  • Good prioritization and time management skills
  • Strong problem-solving skills and analytical skills
  • Self-Starter
  • Alignment with our values
  • International mindset and inclusive behavior
  • Ambition and drive to excel together with others
  • Understands safety regulations, safe working procedures and safe materials handling procedures
  • Works well under pressure and able to focus on details
  • High level of integrity and able to collaborate effectively in a dynamic environment

Type de contrat :