SGS Morocco, the Moroccan subsidiary of the Swiss multinational SGS S.A., is the world leader in inspection, control, analysis and certification. Employing more than 96 000 people, SGS operates more than 2700 offices and laboratories around the world.
Founded in 1951, SGS Morocco offers services that cover inspection, verification, product quality analysis, and performance testing according to standards that aim to protect the health and safety of consumers and preserve the environment.
SGS Morocco services are available throughout the supply chain and concern many sectors such as agricultural and food products, cosmetics, capital goods, consumer goods, energy, mining, chemicals, environment, industrial services, public sector, transportation, etc.
With a network of 45 offices, control centers and laboratories throughout the kingdom and a human capital of nearly 400 employees, SGS Morocco is the preferred partner of Moroccan economic actors in search of quality to reach a common goal which is to enable a better, safer and more interconnected world.
The Order Management Coordinator is responsible for managing orders in Oracle from open to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.
LOB Manager (Line Of Business)
Open / Update / Invoice Orders in Oracle
Confirm data received from the branch and executing offices against the client contract and internal databases to verify that services are charged correctly and according to client instructions
Monitors unbilled orders and works with the internal staff for timely resolution
Review daily reports to ensure invoicing is turned around timely to reduce accruals and improve DSO and Bad Debt
Answers inquiries about invoices from partners and clients
Provide excellent customer service to internal and external clients
Participates in special projects as required
Adheres to internal standards, policies, and procedures
Performs other duties as assigned
Distribution of the invoices as per customer requirements
Prepare invoice for analysis services in LIMS (Laboratory Information Management System)
Profil recherché :
High School Diploma (Bac + 5) in financial management and accounting
1 - 3 years of Order management and/or Accounts Receivable experience (required)
Customer Service experience (Required)
Ability to speak fluently English and French in addition to local languages
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Ability to multi-task effectively
Capable of paying great attention to detail
Possess strong organizational and time management skills to effectively prioritize tasks, follow up on pending issues and meet deadlines
Be open to change and willing to learn new skills
Be able to follow up on pending issues and meet deadlines
Ability to provide quality client service to both internal and external contacts
Ability to communicate clearly and effectively, both orally and in writing
67, avenue des FAR
Traits de personnalité souhaités :
Implication au travail
Travail en équipe
Respect des règles
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