Order Management Coordinator - Casablanca-Mohammedia

Entreprise :

SGS Morocco, the Moroccan subsidiary of the Swiss multinational SGS S.A., is the world leader in inspection, control, analysis and certification. Employing more than 96 000 people, SGS operates more than 2700 offices and laboratories around the world.

Founded in 1951, SGS Morocco offers services that cover inspection, verification, product quality analysis, and performance testing according to standards that aim to protect the health and safety of consumers and preserve the environment.

SGS Morocco services are available throughout the supply chain and concern many sectors such as agricultural and food products, cosmetics, capital goods, consumer goods, energy, mining, chemicals, environment, industrial services, public sector, transportation, etc.

With a network of 45 offices, control centers and laboratories throughout the kingdom and a human capital of nearly 400 employees, SGS Morocco is the preferred partner of Moroccan economic actors in search of quality to reach a common goal which is to enable a better, safer and more interconnected world.

Poste :

Primary Responsibities

The Order Management Coordinator is responsible for managing orders in Oracle from open to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.

Reporting

LOB Manager (Line Of Business)

Specific Responsibities

• Open / Update / Invoice Orders in Oracle
• Confirm data received from the branch and executing offices against the client contract and internal databases to verify that services are charged correctly and according to client instructions
• Monitors unbilled orders and works with the internal staff for timely resolution
• Review daily reports to ensure invoicing is turned around timely to reduce accruals and improve DSO and Bad Debt
• Answers inquiries about invoices from partners and clients
• Provide excellent customer service to internal and external clients
• Participates in special projects as required
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned
• Distribution of the invoices as per customer requirements
• Prepare invoice for analysis services in LIMS (Laboratory Information Management System)

Profil recherché :

Profile

• High School Diploma (Bac + 5) in financial management and accounting
• 1 - 3 years of Order management and/or Accounts Receivable experience (required)
• Customer Service experience (Required)
• Ability to speak fluently English and French in addition to local languages
• Computer skills (Ms Office, Oracle, LIMS experience)

Required Skills

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to multi-task effectively
• Capable of paying great attention to detail
• Possess strong organizational and time management skills to effectively prioritize tasks, follow up on pending issues and meet deadlines
• Be open to change and willing to learn new skills
• Be able to follow up on pending issues and meet deadlines
• Ability to provide quality client service to both internal and external contacts 
• Ability to communicate clearly and effectively, both orally and in writing 

Adresse :

Traits de personnalité souhaités :

Organisation Implication au travail Besoin d'objectivité Travail en équipe Ténacité Rationalisme Distance émotionnelle Respect des règles