At Majorel we design, deliver and differentiate customer experiences on behalf of some of the world’s most respected brands. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 58,000+ employees based in over 30 countries in Europe, the Middle East, Africa, Americas and Asia in over 60 languages. We support customers at any time, through every device and in the manner they expect from their brands.
Majorel’s employees are differentiated by a particular kind of mindset – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and, if you are too, we’ll provide you with an environment that will let you thrive.
For more information about Majorel: www.majorel.com
Reporting to the Head of Risk, the Risks and Controls Specialist will be responsible for overseeing the implementation and maintenance of the risk management framework throughout Majorel regions in line with its strategic plans. The Risks and Controls Specialist will review all risk management activities across multiple countries and sites and will conduct Risk Management Assessments. The role will include ensuring that detailed risk management processes are in place and working with key business stakeholders to facilitate the embedding of these across Majorel Regions. The role will coordinate a global team of local risk officers as well as reviewing the deliverables from local teams. The Risks and Controls Specialist will also be responsible for the ongoing review and challenge of risk framework effectiveness and the implementation of risk management best practice through analysis and interpretation of risk reports. The Risks and Controls Specialist is a key point of contact for risk reporting to the relevant Risk Management Committees and the Board, for ad hoc incident reporting and for the escalation of significant risk events.
Provide support to key business stakeholders in implementing Majorel’s risk framework
Work closely with Risk Managers
Manage the relationship with local team’s risk representatives
Lead the assessment of documentation and implementation of the Majorel risk management framework across the regions
Understand, critique and recommend improvements to risks and controls
Perform detailed reviews of risk management processes, including reviews of controls and effectiveness
Review and assess risks and issues identified or reported by the business in line with process and assist the business in defining and agreeing remedial action where required
Prepare and collate detailed structured reports on risk management performance
Challenge and review controls, recommending and agreeing remedial action where required
Ensure the Risk Management framework is embedded in core processes and individual roles within the company.
Review controls for effectiveness and assess RMS/ICS deliverables
Promote the best interests of the company at all times
Support the organisation’s goals and values
Encourage and drive quality and continuous improvement of processes used across the business
Work with a global team of local risk officers
Provide excellent leadership facilitating team objectives and helps the team perform at their best, through motivating, guidance and developing them to achieve high performance.
Carry out training that encourages and drives quality and continuous improvement of processes within the team.
Work in a global organisation with different cultures
Work well as part of a team and effectively coordinate with remote teams
Work closely with counterparts in the Audit, Compliance, Information Security and Data Protection teams
Share ideas to enhance cross-team learning and business development
Competencies & professional background:
Bachelor’s Degree or equivalent
3 years’ experience in risk, audit or compliance disciplines
Education and experience in risk related disciplines, e.g. operational, quality systems, quality controls, financial/accounting processes and controls, compliance, project management
Proficient in the design and review of controls.
Excellent written and verbal communication skills in English & one or more of the following is desirable German/French/Spanish/Arabic/Chinese
Excellent communication, relationship management and influencing skills
Ability to analyse, present and report risk management data to senior stakeholders
Ability to respond and challenge at senior/executive level
Ability to adapt and respond to change
Ability to understand and articulate the benefits of effective risk management
This is a global role and will require up to 40% travel, depending on business demands
Experience in a CRM/BPO customer experience business is a distinct advantage
IRM, CRISC or other risk qualification is desirable
Experience in developing and implementing risk management policies and processes
Understanding of COSO framework and internal controls design and evaluation methods
Have strong analytical as well as problem solving skills
Demonstrate attention to detail
Have an ability to function in a global team environment and work on multiple projects
Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
Ability to engage and communicate at all levels in the organisation
Manage time effectively, personally and on behalf of others
Ability to prioritise and re-prioritise work and manage service delivery targets within tight constraints
Take ownership for workload and be proactive in approach
Are you interested in this vacany? Please apply now and we will get back to you asap.