Fonction 1: Commercial / Vente / Export
Fonction 2: -
Niveau d'expérience requis : De 1 à 3 ans
Niveau d’études: Bac +4
Secteur d'activité : Centre d'appel
Région : Rabat et région
Publication : du 30/06/2020 au 18/08/2020
Type de formation: Ecole de commerce
Type de contrat : CDI
Pays : Maroc
Postes proposés : 5
Poste avec Management : Non

Sales Agent Anglophone - Rabat

Entreprise :

 

Webhelp est leader européen de l’externalisation de la relation client. Fort de ses 55 000 collaborateurs, Webhelp accompagne plus de 500 clients mondiaux de premier plan dans plus de 36 pays et 40 langues avec une large offre de services : vente BtoC et BtoB, acquisition et fidélisation, service client, gestion des médias sociaux, enquêtes et sondages, services financiers…

Au Maroc, Webhelp compte 10 000 collaborateurs répartis sur 14 sites dans les villes de Rabat, Salé, Kénitra, Fès, Meknès et Agadir. Chaque jour, nos collaborateurs contribuent au succès de notre groupe et œuvrent pour offrir une expérience client toujours plus satisfaisante.

Convaincus que notre réussite passe par celle de nos collaborateurs, nous mettons tout en œuvre pour optimiser leur potentiel et leur permettre d’effectuer leur travail dans un environnement favorisant l’équilibre vie privée/ vie professionnelle. A ce titre, nous mettons à leur disposition plusieurs commodités et avantages sociaux : restauration sur site, salles de sport et de détente, gaming zone, crèches ou subventions de crèches, assurance santé, plan de retraite….

Nous attachons également une importance forte au développement des compétences de nos collaborateurs et à leurs plans de carrière dans un principe d’équité. 90% de nos managers actuels sont issus de la promotion interne.

Notre succès est la passion de nos collaborateurs et de nos clients.

Webhelp Maroc a reçu le label MEILLEUR EMPLOYEUR DE L’ANNEE 2018.

Rejoignez Webhelp et participez à une aventure humaine unique !

Adresse :

28 avenue Allal Ben Abdallah 10000, Rabat, MAROC

Poste :

Responsibilities
• Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
• Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves to compete in the next decade by embracing Microsoft’s technologies
• Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios
• Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
• Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success
• Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution sales; accurately forecast sales, pipeline and usage for the products and solutions in your scope
• Work in a fast-paced, collaborative, and dynamic teaming environment with Technical Solution Professionals, Inside Sales Representatives and Consumption Analysts to effectively manage opportunities and pipeline through the sales cycle
• Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage Microsoft customers maintain high daily activity, minimum ~60-90 activities/day
• Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives
• Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience
 

Profil recherché :

Qualifications
• 4-year degree preferred; Bachelor's Degree or equivalent work experience required
• 2 to 3+ years sales experience with a proven track record of success
• Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs
• Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred
• Sales/customer service relationship background, telephone experience preferred
• A self-starter with a track record of outstanding performance and achieving goals
• Strong interpersonal skills, excellent oral, written and verbal communications skills
• Ability to successfully communicate with contacts via the phone, email, video, and presentations
• Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude
• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus
• Passion for cloud technologies and changing the world