HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
If you want to be part of the HCL adventure, join our dynamic team in our Global Delivery center in Morocco as we are currently expanding and looking for a SAP Basis Consultant.
Support the sales team during delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Contribute to the onboarding/transitioning process of customers to SAP Enterprise Cloud Services.
Orchestrate the overall service/project delivery in alignment with planned scope, budget, and milestones.
Assist in de-escalating critical customer situations, working closely with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as needed.
Contribute to customer release and maintenance activities.
Provide technical support to customers, addressing their requirements throughout their lifecycle within the SAP Enterprise.
Execute and support problem management and continuous improvement initiatives.
Collaborate with various SAP stakeholders, particularly Virtual Customer Success Partners involved in the accounts, to ensure customer success.
Review account status and analyze if the account needs to be transitioned to another team based on growth in volume or complexity over time.
Ensure systematic and efficient onboarding of associates by providing mandatory training documentation.
Enable continuous knowledge transfer on new topics and conduct refresher sessions for the team.
Profil recherché :
Technical Skills Required:
Proven experience and expertise in SAP Basis administration.
Good understanding & proven experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape a is plus.
Proven experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Fluency in English
5+ years of experience with multi-national software/IT organizations.
2+ years of cloud knowledge through Solution Management, Consulting, and/or Delivery Program Management.
5+ years of SAP Basis S/4HANA knowledge.
Adresse de notre siège :
Traits de personnalité souhaités :
Implication au travail
Besoin de réflexion
Recherche de nouveauté
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