Fonction 1: Gestion projet / Etudes / R&D
Fonction 2: Tourisme (métiers du)
Expérience requise : De 1 à 3 ans
Niveau d’études: Bac +5 et plus
Secteur d'activité : Offshoring / Nearshoring
Région : Casablanca et région
Publication : du 01/03/2021 au 01/05/2021
Type de formation: Non renseigné
Type de contrat : CDI
Pays : Maroc
Postes proposés : 1
Management : Non

Senior Service Delivery Manager for the EMEA region - Casablanca

Entreprise :

At Majorel we design, deliver and differentiate customer experiences on behalf of some of the world’s most respected brands. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 58,000+ employees based in over 30 countries in Europe, the Middle East, Africa, Americas and Asia in over 60 languages. We support customers at any time, through every device and in the manner they expect from their brands.
Majorel’s employees are differentiated by a particular kind of mindset – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and, if you are too, we’ll provide you with an environment that will let you thrive.

For more information about Majorel:

Poste :

Main responsibilities:

  • Represent the region in the Global team and client, together with the Regional SDM
  • Allow the global direction to be steered with the input of the largest region
  • Reduce exposure from Local OPS/SDM to client escalations
  • Close monitoring and management of the sites under his responsibility
  • Allow communication fine tuning -> aligned with regional/global approach
  • End responsible for Weekly and Monthly business reviews, consolidating performance and input from all locations
  • Drive best practices and efficient operation between multiple locations
  • Work closely together with Global WFM and TQ team
  • Ensure bench strength and succession planning
  • Ensure proper productive hour delivery and address eventual problems with the relevant interlocutors
  • Understand the dynamics to help make the right decisions
  • Single point of contact for all Service related topics for the region
  • Make decisions based on thorough strategic understanding of drivers and variables affecting LOB

Profil recherché :

Competencies & professional background:

  • Study or experience background related to Client facing, performance steering and managing multicultural teams
  • Knowledge related to the travels business is valued
  • Strong experience in managing Operational teams for at least 12 months (TL coordinator and above)
  • Full proficiency in English (min. C1 level, mandatory), knowledge of other languages is valued
  • High flexibility and willingness to travel on a regular basis

Are you interested in this vacany? Do you have the experience in the booking operations? Please apply now and we will get back to you asap.

Adresse :

26, rue Mohamed Kamal