Service Delivery Manager (H/F) - Rabat

Informatique / Electronique - Secteur Offshoring / Nearshoring -

  • De 3 à 5 ans
  • Rabat et région - Maroc
  • Bac +4 - Master - Ecole d'ingénieur

Implication au travail Besoin d'autonomie Besoin de réflexion Ambition Recherche de nouveauté

  • CDI
  • Télétravail : Hybride
Publiée il y a 6 jours sur - Postulez avant le 26/02/2023

Entreprise :

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi cultural world-class environment.

Poste :

You will have the opportunity to :

  • Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.
  • Develop standards and best practices for use across multiple projects.
  • Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.
  • Report and escalate to IT management and the IT Steering Committee as needed.
  • Effectively manage, document, and communicate project risk.
  • Manage project documentation, agreements, and contracts.
  • Collaborating with technical design teams to set standards for software, hardware, and security.

Profil recherché :

You will be a great fit if you have:

  • University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.
  • At least 3 years of related experience in Service Delivery Management.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Resource planning skills
  • Strong project and vendor management skills
  • Experience with cloud migrations and management preferred, but not required
  • Excellent communication, research, analytic, project management, and documentation skills
  • Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.

Adresse :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Traits de personnalité souhaités :

Implication au travail Besoin d'autonomie Besoin de réflexion Ambition Recherche de nouveauté

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