Service Delivery Manager (H/F) - Mohammedia

Entreprise :

Nous recrutons pour l'un de nos projets un Service Delivery Manager (H/F).

Poste :

The Service Delivery Manager will have the following key responsibilities:

•  Daily follow up of incidents, problems, and service requests
• Communication, working methods and priorities.
• Meet with department Managers, Supervisors, 3rd party vendors, and others, to solicit cooperation and resolve problems.
• Manage internal and external meetings with the client.
• Reporting internally and towards the client.
• Work effectively across regionally and globally dispersed team members.
• Direct reporting to your N+1
• Accompany and build a relationship with the client. 

Profil recherché :

• Graduate, Bachelor, or Master in computer science or equivalent by experience.
• Although from a technical management background, feel comfortable with clientfacing activities of all kinds.
• Verbal and written communication skills around issues, attention to detail.
• Expert ability to work independently and manage one’s time expert leadership skills.
• Expert knowledge of production processes.
• Good knowledge of ITIL processes
• Knowledge of tools as Jira, Grafana is an important asset.
• Customer oriented and premium quality centric
   

Traits de personnalité souhaités :

Recherche de nouveauté Ambition Besoin de réflexion Besoin d'autonomie Implication au travail