Solution Sales Specialist - Rabat

Entreprise :

Webhelp est leader européen de l’externalisation de la relation client. Fort de ses 55 000 collaborateurs, Webhelp accompagne plus de 500 clients mondiaux de premier plan dans plus de 36 pays et 40 langues avec une large offre de services : vente BtoC et BtoB, acquisition et fidélisation, service client, gestion des médias sociaux, enquêtes et sondages, services financiers…

Au Maroc, Webhelp compte plus de 10 000 collaborateurs répartis sur 14 sites dans les villes de Rabat, Salé, Kénitra, Fès, Meknès, Agadir et Marrakech. Chaque jour, nos collaborateurs contribuent au succès de notre groupe et œuvrent pour offrir une expérience client toujours plus satisfaisante.

Convaincus que notre réussite passe par celle de nos collaborateurs, nous mettons tout en œuvre pour optimiser leur potentiel et leur permettre d’effectuer leur travail dans un environnement favorisant l’équilibre vie privée/ vie professionnelle. A ce titre, nous mettons à leur disposition plusieurs commodités et avantages sociaux : restauration sur site, salles de sport et de détente, gaming zone, crèches ou subventions de crèches, assurance santé, plan de retraite….

Nous attachons également une importance forte au développement des compétences de nos collaborateurs et à leurs plans de carrière dans un principe d’équité. 80% de nos managers actuels sont issus de la promotion interne.

Notre succès est la passion de nos collaborateurs et de nos clients.

Webhelp Maroc a reçu le label MEILLEUR EMPLOYEUR DE L’ANNEE 2018.

Poste :

Customer/Partner-facing roles able to drive sales opportunities based on a 300-level knowledge of a Microsoft solution areas (Modern Workplace, Data and BI, Apps and Infra, Business Applications).

• Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent
• Present Microsoft’s Cloud value propositions and differentiation that align to customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions
• Provide technical product overview and insights pertinent to customer need and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud.
• Position competitive offerings and solutions in the context of customer needs and experiences
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Demonstrate aspects of the technical and business solution to customers over Teams/Skype for Business
• Execute quick technical feasibility assessments and proposal developments for the customers identified solutions
• Develop a Level 300 knowledge of Microsoft’s Cloud offerings and leverage all training resources
• Act as the key technical contact for the SMB Vendor Tele team with potential customers
• Conduct group and one-on-one trainings across the Center on subjects of expertise
• Meet and exceed team-level monthly, quarterly and annual targets for net-new revenue and sales pipeline, as well as operational metrics
• Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor

Profil recherché :

• 4-year degree preferred
• 2-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred.
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understand cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
• Major or minor in computer science, mathematics or engineering. Experience in one of these relevant fields is a bonus: computer science, mathematics or engineering.
• Proven track record of outstanding performance and achieving goals
• Takes initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
• Success-driven, works well in a diverse team and enjoy a dynamic and changing environment
• Passion for cloud technologies and changing the world

Language skills:

• English : Intermediate or Fluent (verbal and written)
• Supported market: Fluent or Native (verbal and written)

Adresse :

Traits de personnalité souhaités :

Extraversion Distance émotionnelle Conventionnel Flexibilité