Support Fonctionnel (H/F) - Rabat

Entreprise :

Océane Consulting Maroc, est la filiale du groupe Océane Consulting  basé en France. La société offre à une clientèle de moyennes et grandes entreprises des prestations de services informatiques. La culture d’entreprise est orientée vers l’Engagement, le Travail d’équipe et le Respect avec la possibilité pour chacun de s’épanouir et de progresser.

Poste :

The Software Support Expert will have the following key responsibilities:

• Consider customer satisfaction as permanent objective in day-to-day activities
• Understands product processes
• Continuously analyse software behaviour and give recommendations for improvement.
• Manage until resolution all incidents raised by our L1 team and/or Customer
• Liaise with R&D, Integration team or Platform team about incident long term solution
• Work on duty
• Establish incident report if requested
• Create and maintain up-to-date technical documentation
• Internal / External communication
• Knowledge transfer to L1 team
• Product improvement (Advice for product team for development in order to ease support analysis) and liaise with the product owner 

Profil recherché :

• Bachelor’s degree in computer sciences with at least 3 years of experience
• Able to communicate clearly to customers
• Able to apply escalation process
• A desire to learn and improve skills and knowledge

TECHNICAL SKILLS:

• Good knowledge of PostgreSQL and associated tools (Enterprise DB is an asset)
• Good knowledge of Linux system
• Familiar with web application system architecture
• Good knowledge on SQL, PHP (an asset), Java languages
• Ability to analyse logs for troubleshooting (system and software)
• Familiar with ticketing tool (Jira)
• ITIL Certification (is an asset)

PERSONAL QUALITIES:

• Fast learner, energetic and enthusiastic
• Ability to multi-task and to tight deadlines
• Adaptable and flexible to business demands

LANGUAGES:

• French: Spoken and written.
• English: Spoken and written. 

Adresse :

Traits de personnalité souhaités :

Besoin d'autonomie Besoin de réflexion Ambition Implication au travail Recherche de nouveauté