Technical Support Representative (German and English speaking) - Rabat

Entreprise :

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues for the last 12 months as of March 2023 totaled $12.6 billion. 

HCLTech’s Global Delivery center in Morocco was launched in 2022, and we are currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

We have been named a Global Top Employer for 2023 by the Top Employers Institute, for consistency in people practices across the globe. To learn how we can supercharge progress for you, visit https://www.hcltech.com/

Poste :

To ensure the expansion of our Operations Center in Rabat, we are looking for a Technical Support Representative with fluency in both German and English.

The representative will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Main Responsibilities:

• Perform level 1 resolutions in support of B2B customers.
• Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications.
• Maintaining technical proficiency in all hardware and software, utilized by the clients.
• Uninstall, reinstall software applications.
• Verify proper hardware and software set up.
• Resolve username and password problems.
• Assist with navigation around application menus.
• Troubleshoot email, VPN and other issues.
• Collaborate with colleagues and other resources in support of complex issues.

Profil recherché :

Job Requirements:

• Fluency in both German and English;
• Knowledge of MS Office, Windows and Internet applications;
• High school diploma;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies in technology;
• Ethics, Team work and Positive attitude.

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

Adresse :

Traits de personnalité souhaités :

Recherche de nouveauté Ambition Besoin de réflexion Besoin d'autonomie Implication au travail