Cette offre d’emploi n’est plus d’actualité.
Fonction 1: Informatique / Electronique
Fonction 2: Call Centers (métiers de)
Niveau d'expérience requis : Moins de 1 an
Secteur d'activité : Centre d'appel
Région : Fès et région | Maroc
Publication : du 02/01/2020 au 02/03/2020
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 20

Technical Support Technician - Frensh & English Speaker (Night Shift)-(H/F) (Fès)

Entreprise :


Nous sommes toujours à la recherche de très bons profils pour rejoindre nos équipes sur notre nouveau site sur Fes

 

Poste :

The Technical Support Team is responsible for providing on line and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (Tablets, printers, projectors ... etc..) and customized software assistance that supports Dell products and others according to the situations. They answer questions relating to the installation, the proper functioning, configuration, customization of specific products according to procedures and clearly defined rules (e.g. the type of guarantee, the warranty expiration, the type of customer contract ... etc.) and apply a logical technical diagnosis to identify customer issues, investigate the possible causes effectively to provide appropriate solutions. Daily tasks include:

 

  • Providing first-level support
  • Using troubleshooting techniques and tools to identify technical defects/issues
  • Assigning incidents in line with documented guidelines and procedures
  • Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database

Profil recherché :

Essential Requirements

 

  • Fluent communication skills in English & Frensh
  • Minimum of 12 months of technical experience
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organizational and interpersonal skills
  • Excellent telephone and customer handling skills

Type de contrat :

CDI