Fonction 1: Commercial / Vente / Export
Fonction 2: Call Centers (métiers de)
Expérience requise : De 1 à 3 ans
Niveau d’études: Bac +2
Secteur d'activité : Centre d'appel
Région : Tunis
Publication : du 01/05/2020 au 30/06/2020
Type de formation: Formation avant BAC
Type de contrat : Autre
Pays : Tunisie
Postes proposés : 50
Management : Non

Upsell Agent – English Language - Les Berges du Lac 2

Entreprise :

Créée en 1966, la Société National Pen a son siège social à San Diego, en Californie, avec des bureaux au Tennessee aux États-Unis, au Mexique, en France, en Jamaïque et en Tunisie. Notre siège EMEA en Irlande emploie plus de 2200 personnes dans le monde.

National Pen est le 1er fournisseur de produits de marketing personnalisés pour plus d'un million de petites et moyennes entreprises dans le monde. Nous proposons des produits promotionnels de grande valeur pour les entreprises et les professionnels de tous les secteurs.

Avec notre gamme de plus de 5000 produits qui comprend des stylos, des porte-clés, des blocs-notes, des aimants, des calendriers, des tasses, des sacs et plus encore.

Poste :

Overview of Role:

We are looking for people like us; hardworking, motivated, driven and of course fun! The Up-selling Agent is responsible for generating sales from existing customer orders. You will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of each order entry. Upsell agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers who have ordered with National pen Ltd in the past.

What you will do:

• Warm calling and telephone sales of National Pen’s products from existing mail orders received
• Grow business by establishing and maintaining deep relationships with customers
• Act as a keep point of contact
• Entering & verify orders accurately on database
• Using consultative sales approach upsell additional National Pen products increasing their order quantity
• Working on projects to increase National Pens revenue from outbound call campaigns
• Reach weekly sales targets
• Maintain up-to-date knowledge of our products and processes
• Any other duties/projects as directed by Senior Management  

Profil recherché :

What we need from you:

• Fluent in the required language above
• Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, email)
• Ability to work under pressure and to individual and team targets
• Excellent attention to detail
• Good telephone manner: professional, courteous, clear speech, good call management, assertive
• Knowledge of additional language beneficial: French, German, Dutch, Swedish, Danish, Finnish, Norwegian, Spanish, Italian, Portuguese, Japanese, or Czech
• Good business level English
• Computer literate: excellent keyboard skills and familiar with different databases
• Be a good team player 

Adresse :