Poste :

The Technical Support Depratment is looking for a Technical Support Agent Fulent in Dutch with a good level of English. The main responsabilities are:

• Providing first-level support
• Using troubleshooting techniques and tools to identify technical defects/issues
• Assigning incidents in line with documented guidelines and procedures
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) while maintaining and updating customer database

Profil recherché :

• Fluent in Dutch and English
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good organizational and interpersonal skills
• Excellent telephone and customer handling skills
• Ability to handle stressful situations and deal professionally with irate customers Desirable requirements
• Certificate/Diploma in computing
• Working knowledge of PC architecture/technology