Back Office Agent M/F - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS...).

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, evaluation, and support process for success in their new assignment.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join our dynamic team in the Telecom sector in Casablanca. As a Back Office Agent M/F, your role will be essential for the smooth running of our daily operations.

Your ambition will be to ensure the efficiency and accuracy of customer file processing, optimize administrative processes, and actively participate in customer satisfaction by providing reliable and responsive support to operational teams.

Your main missions will include the rigorous management of back office operations, data verification and entry, processing requests and complaints, as well as coordination with various departments to ensure optimal file tracking. You will also participate in the continuous improvement of procedures by bringing your ideas and expertise.

• Entry, verification, and updating of data (customers, orders, files)
• Administrative processing of requests (contracts, invoices, complaints)
• Checking document compliance
• Tracking of ongoing files and operations
• Management of internal tools (CRM, management software)
• Collaboration with front office teams (customer relations) and other departments

Required profile :

A training of Bac +2 level (equivalent to a two-year associate's degree) is required for this position, ideally with a specialization in call center professions, commerce, or marketing.

A first professional experience of one to three years in a similar environment, particularly in administrative management or back office, would be a major asset for success in this role.

We are looking for someone with excellent organizational skills, great rigor, and a strong sense of customer service. Proficiency in computer tools and good interpersonal skills are essential. A good ability to adapt and a developed team spirit will also be appreciated.

• Rigor and sense of organization
• Good command of computer tools (Excel, business software)
• Analysis and verification skills
• Discretion and respect for confidentiality
• Team spirit

If this challenge appeals to you and your profile matches these expectations, do not hesitate to apply quickly!

Head office address :

Desired personality traits :

Search for new things / novelty Creativity Flexibility Need for action Team work Personal balance Ambition Organization