General Front Office Agent (H/F) - Rabat

Company :

The Rabat International University Hospital (HUIR), affiliated with the International University of Rabat (UIR), is a new hospital-university center that will soon open its doors. This center of excellence will offer about forty medical and surgical specialties, equipped with a latest-generation biomedical platform. With a capacity of 530 beds and places, this futuristic hospital represents an investment of about 2 billion dirhams and will eventually employ over 1,200 employees.

• We offer you a kind and caring work environment where employees are at the heart of our actions. You will find opportunities for professional and personal fulfillment, with possibilities for professional development and continuous training to improve your skills and advance your career.
• You will have the opportunity to participate in innovative projects within a renowned healthcare facility. You will be able to contribute to initiatives that shape the future of medicine and healthcare in Morocco.
• You will work in a modern environment, equipped with the latest digital technologies, stimulating and collaborative, where kindness and mutual support are at the heart of our values. You will benefit from modern, flexible, and fully digital workspaces, as well as a dynamic, human, and collaborative company culture.
• Furthermore, you will have the opportunity to participate in company events, team building activities, and regular celebrations to mark your successes and contributions.

Join us and contribute to the mission of the Rabat International University Hospital !

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job :

• Welcome, inform, and guide patients with professionalism, attentiveness, and discretion.
• Carry out pre-admissions and admissions, verify identity, rights, and necessary documents, then create patient files in the hospital information system.
• Inform patients about administrative procedures and financial aspects of their care, following hospital procedures.
• Collect, verify, and record coverage (PEC) from payers; report incomplete files or anomalies.
• Handle payments and issue corresponding receipts, according to current payment methods and authorizations.
• Process authorized reimbursements and ensure traceability of operations.
• Participate in the opening, closing, and control of the cash register; immediately report any discrepancies.
• Coordinate information with care teams and the Back Office to ensure a smooth patient journey and continuity of file processing.

Required profile :

• Bac+2/3 degree in management, administration, secretarial, accounting, or equivalent field.
• 3 to 5 years of experience in reception, admission, billing, coverage, and payment collection in a healthcare facility.
• Good command of French and Arabic.
• Proficiency in computer tools.
• Knowledge of a hospital information system, particularly ENOVA, is a plus.
• Good interpersonal skills.

Head office address :

Desired personality traits :

Conventional Respect of the rules Need for objectivity Rationalism Organization