Debt Collection Agent - Casablanca

Company :

Transmel Group is a historic player in transport and logistics in Morocco, present since 1948. With over 70 years of field expertise, the Group supports clients in demanding sectors (industry, agri-food, automotive, etc.) thanks to reliable solutions in national and international transport, storage and logistics, as well as freight forwarding (maritime, road, air). Transmel Overseas also stands out for its recognized expertise in the logistics of fairs, exhibitions and events, in Morocco and internationally

Joining Transmel means developing in a structured environment, driven by a modern fleet, solid logistics infrastructure, and interconnected information systems (transport management, ERP, CRM, maintenance, etc.), focused on performance and traceability.

The teams share strong values - commitment, responsibility, transparency - and build trusting relationships with clients daily, while integrating a commitment to sustainability and continuous improvement. Transmel Group offers career opportunities in various fields (operations, logistics, maintenance, quality, IT, support functions, etc.), with a genuine culture of excellence and teamwork.

Job :

Join a dynamic company in the Transport / Courier / Logistics sector in Casablanca as a Debt Collection Agent. This is a unique opportunity to use your expertise in a fast-growing environment.

The main goal of this role is to ensure the follow-up and collection of debts from customers. You will actively contribute to accounts receivable management and the optimization of the company's cash flow.

Your main tasks will include:

• Contacting customers by phone, email, or mail for overdue payments.
• Analyzing customer accounts to identify non-payments and potential disputes.
• Setting up personalized payment plans in line with company policy.
• Processing received payments and updating customer accounts.
• Negotiating with debtor customers to find settlement solutions.
• Preparing legal files in case of persistent non-payment.
• Establishing regular reports on the status of receivables and collection actions taken.

Required profile :

To excel in this role, a Bachelor's degree (Bac +3) is required, ideally in fields such as Management, Accounting, or Finance.

Professional experience of 3 to 5 years in similar roles, preferably in debt collection or financial management, is necessary to fully succeed.

• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Rigor, organization, and methodical approach in case follow-up.
• Proficiency in computer tools, including accounting software and office suites.
• Customer service orientation and ability to handle delicate situations with diplomacy.
• Autonomy and proactivity in managing daily tasks.

If you see yourself in this profile and this opportunity sparks your interest, don't wait and apply quickly!

Head office address :

Desired personality traits :

Conventional Respect of the rules Need for objectivity Rationalism Organization