70 years of experience and a very fine territorial network have made Coface a reference in credit insurance, risk management, and the global economy. Coface experts operate at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West and Central Africa, Coface offers a unique support system for companies established in the region to protect them against the risk of financial default by their clients.
Credit insurance with Coface also involves country, sector, and company risk analyses to help our clients best assess and prevent the risks they face.
With Coface, our clients operate in a safer environment.
Discover the testimony of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Coface is characterized by a predominantly collaborative culture, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a competitive dimension, focused on performance, results and customer orientation. It is also supported by a structured organizational foundation ensuring rigor and reliability, while a more moderate innovation component contributes to adaptability and continuous improvement.
Job :
The CBO Analyst ensures the administration of credit insurance policies, with a specialization in issuing policies and endorsements. They ensure the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. They collaborate closely with internal teams to ensure high service quality and efficient operations.
Main tasks
Perform the activities necessary for the smooth operation of contracts in the relevant systems, particularly the management of contractual conditions and billing.
Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.
Process requests, complaints, and queries from clients or intermediaries in collaboration with the sales team and Account Executives.
Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.
Internal and external support
Record and create policies in Coface systems.
Receive and process information and documents provided by prospects and clients to compile and update files.
Process commercial information, analyze anomalies, and update systems.
Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.
Respond effectively to requests from internal and external clients within Coface's response time limits.
Control and process
Identify and implement process improvements to optimize workflows and productivity.
Ensure the proper execution of operational processes.
Keep insured client files up-to-date and correctly documented.
Ensure effective communication with sales, technical, and management teams.
Apply KYC (Know Your Customer) procedures and requirements.
Required profile :
Proficiency in Excel and strong analytical skills.
Ability to process and control financial data.
Knowledge of financial statements, premium calculations, and KPI monitoring.
Good level of French.
Excellent communication skills and ability to work in an international environment.
Bachelor's to Master's degree (Bac+3 to Bac+5) in Accounting, Finance, Management, or equivalent field.
Strong analytical skills and customer focus.
Head office address :
225 Bd d’Anfa Casablanca
Desired personality traits :
Conventional
Respect of the rules
Rationalism
Need for autonomy
Organization
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