100% chat customer advisor (Spanish) - Rabat

Company :

With 20 years of experience in the call center business, Offshoring, and customer relationship management.
 

Marketing Call Center is a service company with over 500 experienced employees who manage complex, high-value-added services daily for Moroccan, French, and European clients.

Every day, we provide our prestigious clients with quality service that meets all their expectations, while providing the best working environment for our agents.

Discover the testimonial of Fatima Zahra Fatih, Director of Human Resources and Quality at MCC in Challenge Maroc magazine by clicking here: https://bit.ly/3Pb5x9B
 

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

We are looking for passionate talents to strengthen our teams and offer an exceptional experience to our international clients.

Your duties:

As the main point of contact for Spanish-speaking customer service, you will be the preferred contact for our Spanish clients, exclusively in writing.

Your main responsibilities will be:

- Multichannel written support: respond to customer requests via chat (instant messaging) and email.
- Ticket management: analyze, classify, and resolve incident or complaint tickets in our CRM tool.
- Case follow-up: ensure follow-up of complex cases until complete resolution.
- Writing quality: Ensure clear, empathetic, error-free, and personalized responses according to the company's charter.
- Deadline compliance: Process requests within established deadlines (SLA) while maintaining a high level of customer satisfaction.

Required profile :

- Native or bilingual proficiency in Spanish (essential).
- Excellent writing and spelling skills.
- Experience in customer service, digital support, or Back-Office (desirable).
- Good command of computer tools and CRM.
- Organized, autonomous, and capable of managing multiple tasks simultaneously.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization