RMA Assistant - Centre Urbain Nord

Company :

GPS Teams, a leader in dedicated sales services, offers its clients its expertise and innovative tools to meet their business development needs in their territories.

Our client, a European leader in the distribution of telecom/IT brands, is looking for an RMA Assistant as part of strengthening its teams.

Job :

As a member of a small, dedicated team of two people, you will be co-responsible for receiving and responding to customer calls and emails regarding transport incidents, receiving damaged goods, requests for exchanges and refunds, etc...

Your main focus will be:

- Managing customer calls for return and exchange requests
- Resolving customer calls and emails received
- Processing deliveries from all suppliers
- Systematically reporting problems found
- Investigating issues reported by sales representatives or customers
- Internally managing processed exchange and return requests
- Communicating with customers about their transport issues and the steps to take with the supplier or group.
- Presenting and managing transport disputes
- Claiming in case of insurance incidents
- Managing the collection of exchanges and returns
- Tracking incidents to get a response, updating documentation, and closing incidents.

Required profile :

• You have a Bac+3/5 degree minimum in sales and/or IT, with a technical approach, a strong interest in new information and communication technologies, especially Telecom/IT, good interpersonal skills, and perfect command of French and English (spoken and written).
• You are able to communicate in English with the headquarters in Denmark and some suppliers, and fluent French with customers.
• You are a decisive person, with decision-making ability, but capable of handling all communications with clients assertively, positively, and very professionally.
• You are able to understand all the different internal and external processes of all suppliers, as well as all internal decision-making and communication processes with all the different contacts.
• You are a very organized person with analytical skills, concentration, and good judgment to make decisions.

Head office address :

Desired personality traits :

Will to persuade Extraversion Ambition Search for new things / novelty Improvisation Involvement at work