RMA Assistant - Centre Urbain Nord

Company :

GPS Teams, a leader in dedicated sales services, offers its clients its expertise and innovative tools to meet their business development needs in their territories.

Our client, a European leader in the distribution of telecom/IT brands, is looking for an RMA Assistant to strengthen its teams.

Job :

As a member of a small, dedicated team of two people, you will be co-responsible for receiving and responding to customer calls and emails concerning transport incidents, receiving damaged goods, exchange and refund requests, etc...

Your main focus will be:

- Handling customer calls for return and exchange requests
- Resolving customer calls and emails received
- Discharging deliveries from all suppliers
- Systematically claiming for problems found
- Investigating issues reported by sales representatives or customers
- Internal management of processed exchange and return requests
- Communicating with customers about their transport problems and the steps to take with the supplier or group.
- Presenting and managing transport disputes
- Claiming in case of insurance incidents
- Managing the collection of exchanges and returns
- Following up on incidents to obtain a response, updating documentation, and closing incidents.

Required profile :

• You have a Bac+3/5 training minimum in sales and/or IT, with a technical approach, a strong interest in new information and communication technologies, especially Telecom/IT, good interpersonal skills, and a perfect command of French and English (spoken and written).
• You are able to communicate in English with headquarters in Denmark and some suppliers, and fluent French with clients.
• You are a decisive person, with the ability to make decisions, but capable of managing all communications with clients in an assertive, positive, and very professional manner.
• You are able to understand all the different internal and external processes of all suppliers, as well as all internal decision-making and communication processes with all the different stakeholders.
• You are a very organized person with analytical skills, concentration, and good judgment for making decisions.

Head office address :

Desired personality traits :

Will to persuade Extraversion Ambition Search for new things / novelty Improvisation Involvement at work