Bilingual back office agents eng&fr - night shift
- Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in the high-tech field the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have been constantly expanding our teams since 2021 with over 1300 employees primarily based in Fes. We have just extended our activities to the northern part of the kingdom by opening a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original multiplatform media content. Through this, we revolutionize every day the way Canadians communicate over the web and interact via mobile applications by offering them an improved experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple career achievement opportunities in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

- Management of mobility upgrade orders.

- Follow-up on reimbursements and processing of investigations related to payments.

- Management of accounts subsidized by Bell (internal accounts, athlete accounts, etc.).

- Processing of requests for transfer of responsibility in case of death of the account holder.

- Management of requests to add troubleshooting options for customers experiencing technical problems.

Required profile :

Job offer description

- Management of mobility upgrade orders.

- Follow-up on reimbursements and processing of investigations related to payments.

- Management of accounts subsidized by Bell (internal accounts, athlete accounts, etc.).

- Processing of requests for transfer of responsibility in case of death of the account holder.

- Management of requests to add troubleshooting options for customers experiencing technical problems.

Skills and experience required

- Excellent command of French and English, both spoken and written;

- Excellent sense of communication, listening, and negotiation;

- Strong customer and results orientation;

- Comfortable in a dynamic and performance-driven environment;

- Good management of priorities and time;

- Experience in customer service, chat, or back office is desirable

Benefits

Paid training from day one;

Permanent contract (CDI);

CNSS coverage;

Advantageous private health insurance;

Uncapped performance bonus;

Transport provided free of charge;

Events, activities, and life program at the Cnexia site.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work