Bilingual customer service advisor (fr/en) - Casablanca

Company :

What You’ll Do

Create outstanding customer experiences through inbound and outbound communication channels (phone, chat, or email).

Offer detailed product and service support, address questions, and ensure a high level of customer satisfaction.

Work closely with cross-functional teams to develop effective solutions and enhance overall customer experience.

Uphold TELUS Digital’s values by demonstrating professionalism, empathy, and integrity in every interaction.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

We are hiring bilingual customer service representatives to join our customer service team in our call center.

Main tasks:

Receive and handle incoming calls

Assist and support customers

Process requests, complaints, and information

Ensure quality customer service and customer satisfaction

Required profile :

Profile sought:

French: B2 level mandatory

English: B2 level mandatory

Minimum 6 months of experience in a call center or similar role

Good oral and written communication skills

Service-oriented, active listening, and professionalism

Ability to work in a team and manage stress

Head office address :

Desired personality traits :

Respect of the rules Flexibility Team work Ambition Organization